Senior Retail Operations Supervisor

Placements24; Sandton; On-site; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training programs

Career advancement

Job summary

Placements24 is seeking an experienced Senior Retail Operations Supervisor for a prominent Sandton store in Gauteng. The role focuses on daily operational efficiency, back-end processes, inventory, and staff coordination within a busy retail hub.

The ideal candidate has 3+ years in retail operations, strong leadership, and a hands-on approach to manage multiple operational aspects while ensuring compliance with company policies and procedures.

Qualifications

• Minimum 3 years of experience in retail operations or a supervisory role.
• Proven inventory management and loss prevention experience.
• Strong knowledge of retail POS systems and procedures.
• Excellent organizational and time management skills.
• Strong leadership and team supervision abilities.
• Good communication and interpersonal skills.
• Attention to detail and accuracy.
• Able to work retail hours including weekends and public holidays.

Responsibilities

• Supervise daily store operations from opening to closing.
• Manage inventory control, stocktakes, and replenishment.
• Oversee accurate processing of sales and returns.
• Ensure compliance with policies and health and safety rules.
• Schedule staff and monitor performance with the store manager.
• Handle customer inquiries and resolve issues promptly.
• Maintain store organization, cleanliness, and visuals.
• Control costs and support budget initiatives.
• Assist in training new staff on procedures.
• Identify opportunities for operational improvements.

Skills

Retail operations

Leadership

Inventory management

Loss prevention

POS systems

Time management

Communication

Team supervision

Problem solving

Attention to detail

Tools

POS software

Job description

About the Role

Our client is seeking an experienced and detail-oriented Senior Retail Operations Supervisor for their prominent store in **Sandton, Gauteng**. This role is crucial for overseeing the day-to-day operational efficiency of the store, ensuring smooth functioning of all back-end processes, inventory management, and staff coordination. The ideal candidate will have a strong background in retail operations, a commitment to accuracy, and excellent leadership skills. You will be instrumental in optimizing store performance and ensuring compliance with company policies and procedures in the bustling **Sandton** retail hub. This position requires a hands-on approach and the ability to manage multiple operational aspects effectively.

Key Responsibilities

• Supervise daily store operations, including opening and closing procedures.
• Manage inventory control, stocktakes, and replenishment processes to minimize discrepancies.
• Oversee the accurate processing of sales transactions and returns.
• Ensure adherence to all company policies, procedures, and health and safety regulations.
• Manage staff schedules, breaks, and performance in coordination with the store manager.
• Handle customer inquiries and resolve operational issues efficiently.
• Maintain store organization, cleanliness, and visual presentation standards.
• Control operational costs and support budget management initiatives.
• Assist in training new staff on operational procedures.
• Identify opportunities for operational improvements and implement solutions.

Requirements

• Minimum of 3 years of experience in retail operations or a supervisory role.
• Proven experience in inventory management and loss prevention.
• Strong understanding of retail POS systems and operational procedures.
• Excellent organizational and time management skills.
• Strong leadership and team supervision abilities.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to accuracy.
• Flexibility to work retail hours, including weekends and public holidays.
• Problem-solving skills and a proactive attitude.

Benefits

• Our client offers a competitive salary, staff discounts, comprehensive training programs, and opportunities for career advancement within their retail network.

This role provides the chance to contribute significantly to the operational success of a key store location in **Sandton**.