Senior Retail Operations Manager

Placements24; Randburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive executive-level salary

Bonus structure

Health and retirement benefits

Job summary

Placements24 is seeking a highly experienced Senior Retail Operations Manager to oversee the operational efficiency of multiple retail locations in and around Randburg, Gauteng. This hybrid role requires significant on-site presence with strategic planning and reporting done remotely.

You will lead store managers, drive productivity, manage budgets, ensure compliance, and implement best practices across the network to enhance the customer experience and achieve business objectives.

Qualifications

• 7+ years of experience in retail operations management.
• Proven leadership of multiple store managers.
• Strong understanding of retail principles and financial metrics.
• Excellent strategic planning and decision-making skills.
• Exceptional communication and negotiation abilities.
• Proficiency with POS systems and analytics tools.

Responsibilities

• Develop and implement strategic operational plans to achieve goals.
• Oversee day-to-day operations of multiple retail stores.
• Manage budgets, costs, and identify savings.
• Ensure compliance with company policies and regulations.
• Mentor and develop store managers and staff.
• Monitor KPIs and take corrective actions.
• Improve productivity, inventory management, and loss prevention.
• Collaborate with HR, Marketing, and other departments.
• Implement best practices across locations.
• Manage vendor relationships.

Skills

Retail operations management

Leadership

Budget management

Strategic planning

Communication

Analytical skills

Retail analytics tools

Education

Bachelor's degree in Business Administration or related field

Tools

Retail management software

POS systems

Business analytics tools

Job description

About the Role

Our client is seeking a highly experienced and strategic Senior Retail Operations Manager to oversee and optimize the operational efficiency of multiple retail locations in and around the Randburg, Gauteng region. This leadership role is responsible for ensuring seamless store operations, driving productivity, managing budgets, and implementing best practices across the network. You will work closely with store managers and cross-functional teams to achieve operational excellence and enhance the overall customer experience. This hybrid position involves significant on-site presence at various stores for oversight and strategic implementation, complemented by remote work for strategic planning, analysis, and reporting. The ideal candidate possesses strong leadership skills, a deep understanding of retail operations management, and a proven ability to drive process improvements and achieve business objectives in the Randburg area and beyond. You will be crucial in setting the operational direction and ensuring consistent high performance across all managed sites.

Key Responsibilities

• Developing and implementing strategic operational plans to achieve business goals and enhance efficiency.
• Overseeing the day-to-day operations of multiple retail stores, ensuring smooth functioning.
• Managing operational budgets, controlling costs, and identifying opportunities for cost savings.
• Ensuring compliance with all company policies, procedures, and relevant regulations.
• Leading, mentoring, and developing a team of store managers and operational staff.
• Monitoring key operational performance indicators (KPIs) and implementing corrective actions as needed.
• Driving initiatives to improve store productivity, inventory management, and loss prevention.
• Collaborating with HR, Marketing, and other departments to ensure operational alignment.
• Implementing and refining operational best practices across all retail locations.
• Managing vendor relationships related to store operations and supplies.

Requirements

• Minimum of 7 years of progressive experience in retail operations management, with a proven track record of success.
• Demonstrated leadership experience, including managing multiple store managers and teams.
• Strong understanding of retail business principles, financial management, and operational metrics.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in retail management software, POS systems, and business analytics tools.
• Ability to travel regularly within the specified region and occasionally beyond.
• A results-driven mindset with a focus on operational excellence and continuous improvement.
• Bachelor's degree in Business Administration, Management, or a related field is highly desirable.
• Must be able to work a hybrid schedule, with significant on-site presence required in the Randburg area.

Benefits

• Competitive executive-level salary and bonus structure.
• Comprehensive benefits package including health, retirement, and performance incentives.
• Opportunities for significant career advancement and leadership development.
• Responsibility for impactful operational strategies across multiple sites.
• A challenging and rewarding role within a well-established retail organization.
• Hybrid work model offering flexibility in planning and execution.
• Exposure to high-level strategic decision-making.
• Be a key leader shaping the operational future of the company.
• Contribute to enhancing the customer experience through efficient operations.