Retail Operations Supervisor

Placements24; Pietermaritzburg; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Hybrid role

Training & development

Supportive culture

Job summary

Placements24 is seeking a Retail Operations Supervisor for its Pietermaritzburg, KwaZulu-Natal, ZA operations. The role blends remote admin with on-site supervision to optimize store performance and customer service. You will lead staff, manage schedules, and ensure inventory accuracy while upholding company standards.

The ideal candidate has 3+ years in retail ops, proven leadership, strong inventory controls, and excellent communication to drive team success and revenue growth.

Qualifications

• Minimum 3 years in retail operations with leadership exposure.
• Strong inventory and loss-prevention understanding.
• Excellent communication and customer service focus.

Responsibilities

• Supervise daily store operations ensuring efficiency and standards.
• Schedule staff coverage and monitor performance.
• Oversee inventory, receiving, stock control, and loss prevention.
• Uphold high customer service levels and store cleanliness.
• Track sales and implement revenue strategies; report to management.
• Coordinate training on procedures and service standards.
• Handle customer inquiries and resolve issues promptly.
• Ensure health, safety, and security compliance in-store.
• Provide performance reports to store management.

Skills

Retail operations

Supervisory experience

Inventory control

Customer service

POS systems

Communication

Team motivation

Tools

POS software

Job description

About the Role

Our client, a prominent name in the retail industry, is seeking a proactive and experienced Retail Operations Supervisor to support their store operations in Pietermaritzburg, KwaZulu-Natal, ZA. This hybrid role combines remote administrative tasks with on-site supervision and coordination, ensuring the efficient day-to-day running of the retail environment. The supervisor will be responsible for overseeing operational processes, managing staff performance, ensuring inventory accuracy, and maintaining high standards of customer service. The ideal candidate will possess strong leadership skills, a keen eye for operational efficiency, and a commitment to fostering a positive team dynamic. If you are a motivated individual with a solid background in retail operations and are looking for a role that offers both remote flexibility and on-site engagement, this is an excellent opportunity.

Key Responsibilities

• Supervise and coordinate daily store operations to ensure efficiency and adherence to company standards.
• Manage and schedule retail staff, ensuring adequate coverage and optimal team performance.
• Oversee inventory management processes, including receiving, stock control, and loss prevention.
• Ensure high levels of customer service are consistently delivered by the store team.
• Monitor sales performance and implement strategies to drive revenue and achieve targets.
• Maintain store presentation, cleanliness, and organization according to company guidelines.
• Assist with training and development of retail staff on operational procedures and customer service standards.
• Handle customer inquiries and resolve operational issues promptly and effectively.
• Ensure compliance with all health, safety, and security regulations within the store.
• Provide reports on operational performance to store management.

Requirements

• A minimum of 3 years of experience in retail operations, with at least 1 year in a supervisory or team lead role.
• Proven ability to manage and motivate a retail team effectively.
• Strong understanding of inventory control, store operations, and customer service principles.
• Excellent organizational and problem-solving skills.
• Good communication and interpersonal abilities.
• Proficiency in retail POS systems and basic computer applications.
• Ability to work flexible hours, including weekends and public holidays, as needed for on-site duties.
• Experience in the Pietermaritzburg, KwaZulu-Natal, ZA area is an advantage.
• Willingness to travel to Pietermaritzburg, KwaZulu-Natal, ZA for on-site supervision and coordination.

Benefits

Our client offers a competitive salary, performance incentives, and a comprehensive benefits package. This hybrid role provides a balance of remote administrative work and hands-on on-site supervision, offering flexibility and variety. You will have the opportunity to lead a dedicated team and contribute to the operational success of a well-established retail brand. Benefit from ongoing training and development programs aimed at enhancing your leadership and operational skills. Join a supportive company culture that values teamwork and continuous improvement.