Retail Operations Manager - Sandton

Placements24; Sandton; On-site; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Career development and executive-coach

Job summary

Placements24 is seeking a strategic Retail Operations Manager for our Sandton, Gauteng locations. The role drives operational excellence, budget management, and customer experience across stores, with a focus on efficiency and continuous improvement.

The ideal candidate will lead store management teams, optimize inventory and logistics, and implement new systems to boost profitability. A strong analytical mindset and senior-level leadership are essential for success in this high-impact position.

Qualifications

• Minimum 5–7 years in retail operations management.
• Proven budget management and cost-control experience.
• Strong leadership, communication, and stakeholder skills.
• Bachelor's degree in Business Administration or related field.

Responsibilities

• Develop and implement operational strategies to drive profitability.
• Oversee daily store operations and ensure smooth retail processes.
• Manage budgets, costs, and resource allocation across locations.
• Maintain high standards for inventory, supply chain, and logistics.
• Ensure health, safety, and security compliance across venues.
• Lead and develop store management teams toward targets.
• Enhance customer experience through service excellence.
• Analyze data to identify improvements and implement actions.
• Manage vendor contracts and ensure cost-effectiveness.

Skills

Retail operations

Leadership

Budget management

Data analysis

Customer experience

Strategic thinking

Education

Bachelor's degree in Business Administration

Tools

POS systems

Retail management software

Data analysis tools

Job description

About the Role

Our client is looking for a strategic and experienced Retail Operations Manager to oversee and optimize the operational efficiency of their retail outlets in the prestigious Sandton, Gauteng area. This senior role requires a leader who can drive operational excellence, manage budgets, enhance customer experiences, and ensure seamless day-to-day activities across multiple stores or a large single store. The ideal candidate will have a strong analytical background, exceptional leadership skills, and a deep understanding of retail best practices. You will be responsible for implementing operational strategies, managing resources effectively, and fostering a culture of continuous improvement. This is a key position within the organization, offering significant influence and the opportunity to shape the future of retail operations.

Key Responsibilities

• Develop and implement efficient operational strategies to support business objectives and drive profitability.
• Oversee daily store operations, ensuring smooth execution of all retail processes.
• Manage budgets, control costs, and optimize resource allocation across retail locations.
• Implement and maintain high standards for inventory management, supply chain, and logistics.
• Ensure compliance with all health, safety, and security regulations.
• Lead, mentor, and develop store management teams to achieve operational and sales targets.
• Enhance the customer experience through operational improvements and service excellence.
• Analyze operational data, identify areas for improvement, and implement corrective actions.
• Manage vendor relationships and negotiate contracts to ensure cost-effectiveness and quality.
• Oversee the implementation of new technologies and systems to improve operational efficiency.

Requirements

• Minimum of 5-7 years of experience in retail operations management, preferably in a multi-store or high-volume environment.
• Proven track record of successfully managing operational budgets and driving cost efficiencies.
• Strong leadership and team management skills, with the ability to inspire and motivate.
• Excellent analytical, problem-solving, and decision-making abilities.
• Deep understanding of retail processes, supply chain management, and inventory control.
• Proficiency in retail management software, POS systems, and data analysis tools.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Excellent communication and interpersonal skills, with the ability to liaise with stakeholders at all levels.
• Strategic thinker with a hands-on approach to problem-solving in the Sandton retail context.
• Willingness to work flexible hours and travel as required to support retail operations.

Benefits

• Our client offers a highly competitive salary, performance-based bonuses, and a comprehensive benefits package.
• This role provides significant opportunities for career advancement within a leading retail group.
• Employees benefit from ongoing professional development, executive coaching, and a stimulating work environment.
• You will have the chance to make a real impact on the business's success and contribute to strategic decision-making.