Senior Retail Operations Supervisor

Placements24; Stellenbosch; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Retirement benefits

Employee discounts

Professional development

Annual leave

Training support

Job summary

Placements24 invites applications for a Senior Retail Operations Supervisor to lead store operations in Stellenbosch, Western Cape. You will drive inventory control, staff performance, and customer service excellence, ensuring profitability and adherence to company standards.

In this role you will supervise a team, manage budgets, implement procedures, and collaborate with management on strategic planning to sustain growth in a competitive retail landscape.

Qualifications

• 4+ years in retail operations with at least 2 years in a supervisory/management role.
• Demonstrated experience in inventory control, staff management and operational planning.
• Strong leadership and team-building capabilities.
• Excellent problem-solving and decision-making skills.
• Proficiency with retail management software and POS systems.
• Knowledge of health and safety regulations in retail.

Responsibilities

• Supervise and manage daily retail operations, ensuring efficiency and adherence to company standards.
• Oversee inventory management, including receiving, stocktaking, and loss prevention.
• Monitor and manage operational budgets and control expenses.
• Lead, train, and motivate a team of retail associates to achieve performance goals.
• Ensure compliance with health, safety, and security regulations.
• Implement and maintain operational procedures to enhance productivity.
• Manage store resources and assets efficiently.
• Address operational issues and implement corrective actions promptly.
• Collaborate with management on strategic operational planning.
• Ensure a high level of customer service through effective operational support.

Skills

Retail operations

Leadership

Inventory management

Staff management

Operational planning

POS systems

Health & safety

Communication

Tools

Retail management software

Job description

About the Role

Our client is seeking a highly motivated and experienced Senior Retail Operations Supervisor to oversee and enhance the operational efficiency of their store in Stellenbosch, Western Cape . This role is critical for ensuring seamless day-to-day operations, managing inventory, optimizing staff performance, and upholding excellent customer service standards. The ideal candidate will possess strong leadership qualities, a deep understanding of retail best practices, and a proven ability to manage complex operational challenges. You will be a key player in driving profitability and maintaining the high standards expected by our client in the competitive Stellenbosch retail landscape. This position requires a proactive approach to problem-solving and a commitment to operational excellence.

Key Responsibilities

• Supervise and manage daily retail operations, ensuring efficiency and adherence to company standards.
• Oversee inventory management, including receiving, stocktaking, and loss prevention.
• Monitor and manage operational budgets and control expenses.
• Lead, train, and motivate a team of retail associates to achieve performance goals.
• Ensure compliance with all health, safety, and security regulations.
• Implement and maintain operational procedures to enhance productivity.
• Manage the efficient use of store resources and assets.
• Address operational issues and implement corrective actions promptly.
• Collaborate with management on strategic operational planning.
• Ensure a high level of customer service through effective operational support.

Requirements

• Minimum of 4 years of experience in retail operations, with at least 2 years in a supervisory or management role.
• Demonstrated experience in inventory control, staff management, and operational planning.
• Strong leadership and team-building capabilities.
• Excellent problem-solving and decision-making skills.
• Proficiency in retail management software and POS systems.
• Knowledge of health and safety regulations in a retail setting.
• Ability to work flexible hours, including weekends and holidays, in Stellenbosch, Western Cape .
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• A commitment to achieving operational excellence and driving business results.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based incentives and bonuses.
• Comprehensive health insurance and retirement benefits.
• Generous employee discounts on company products.
• Opportunities for professional development and career advancement.
• A dynamic and challenging work environment.
• Annual leave and other paid time off.
• Contribution towards training and certifications.