Senior Retail Operations Manager - Randburg

Placements24; Randburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive salary

Health insurance

Retirement plan

Professional development

Job summary

Placements24 is seeking a seasoned Senior Retail Operations Manager to oversee remote operations across multiple locations. The role requires strategic leadership, strong supply chain know-how, and a focus on profitability and brand standards.

You will drive efficiency, manage budgets, and lead regional teams while maintaining high performance metrics. A home office setup and willingness to travel occasionally are expected.

Qualifications

• Bachelor’s degree or higher in business/operations field.
• Extensive experience in multi-unit retail operations.
• Proven ability to lead remote teams and manage budgets.

Responsibilities

• Develop and refine operational strategies to improve efficiency across all outlets.
• Oversee supply chain, inventory, logistics and store operations.
• Establish KPIs for retail operations and drive improvements.
• Manage budgets and optimize resources for cost-effectiveness.
• Collaborate with merchandising, marketing and IT to align goals.
• Ensure compliance with health, safety and regulatory standards.
• Lead regional managers and store teams to excellence.
• Analyze performance data and report to senior management.
• Implement technology solutions to boost operational effectiveness.
• Develop SOPs for retail operations and mitigate risks.

Skills

Retail operations

Supply chain management

Inventory control

Logistics

Strategic planning

People management

Remote leadership

ERP systems

Budgeting

Data analysis

Communication

Education

Bachelor's degree in Business Administration

Operations Management

MBA (preferred)

Tools

Retail management software

ERP systems

Data analysis tools

Job description

About the Role

Our client is seeking a seasoned and strategic Senior Retail Operations Manager to oversee and enhance their retail operations across multiple locations. This is a fully remote leadership position demanding a comprehensive understanding of retail best practices, supply chain management, and operational efficiency. The successful candidate will be responsible for developing and implementing operational strategies that drive profitability, optimize customer experience, and ensure consistent brand standards. If you are a forward-thinking leader with a proven ability to manage complex retail operations remotely, this role offers a significant opportunity to shape the operational future of a leading retailer.

Key Responsibilities

• Develop, implement, and refine operational strategies to improve efficiency and profitability across all retail outlets.
• Oversee supply chain, inventory management, logistics, and store operations to ensure seamless execution.
• Establish and monitor Key Performance Indicators (KPIs) for retail operations, driving continuous improvement initiatives.
• Manage operational budgets, ensuring cost-effectiveness and resource optimization.
• Collaborate with cross-functional teams, including merchandising, marketing, and IT, to align operational goals with business objectives.
• Ensure compliance with all health, safety, and regulatory standards in all operational aspects.
• Lead and mentor regional operations managers and store teams, fostering a culture of excellence.
• Analyze operational performance data and provide regular reports to senior management.
• Implement and manage technology solutions to enhance operational effectiveness and customer service.
• Develop and maintain robust Standard Operating Procedures (SOPs) for all retail operations.
• Identify and mitigate operational risks and challenges proactively.
• Drive initiatives related to sustainability and ethical practices within operations.

Requirements

• Extensive experience in retail operations management, with a proven track record of success in multi-unit retail environments.
• Demonstrated expertise in supply chain management, inventory control, and logistics.
• Strong strategic planning, analytical, and problem-solving skills.
• Excellent leadership and people management capabilities, with experience managing remote teams.
• Proficiency in retail management software, ERP systems, and data analysis tools.
• Experience in budget management and financial analysis.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and drive results in a remote setting.
• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA is a plus.
• A dedicated home office setup with reliable high-speed internet is essential.
• Willingness to travel occasionally as business needs require.

Benefits

• Highly competitive executive salary, comprehensive benefits package including health insurance, retirement plans, and generous paid time off.
• You will have the opportunity to lead significant operational changes and contribute directly to the company's strategic success.
• Professional development and growth opportunities are abundant.
• Join a forward-thinking organization that empowers its leaders and values innovation in retail operations.