Senior Retail Operations Manager - Remote First

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Professional development

Remote-first

Bonuses

Long-term incentives

Job summary

Placements24 is seeking a Senior Retail Operations Manager to lead remote-first retail operations in South Africa. You will shape strategies, drive efficiency, and oversee cross-channel operations with a focus on performance and customer experience.

The role requires 7+ years in retail operations leadership, budget oversight, and strong CRM/supply chain understanding. A Bachelor's degree is essential, with a Master’s preferred. Remote work is supported nationwide.

Qualifications

• 7+ years in retail operations leadership.
• Experience in large-scale retail operations.
• Ability to manage budgets and costs.
• Strong CRM and supply chain understanding.
• Based in South Africa and fully remote capable.

Responsibilities

• Develop and execute retail operational strategies across channels.
• Oversee day‑to‑day operations and customer service standards.
• Monitor KPIs and drive performance improvements.
• Manage budgets, resources, and cost control.
• Lead a distributed team with a remote-first culture.
• Collaborate with marketing, sales, and supply chain to meet goals.

Skills

Leadership

Strategic planning

KPI management

Budget management

CRM systems

Data-driven decisions

Remote leadership

Digital collaboration tools

Education

Bachelor's in Business Administration

Master's degree

Tools

ERP systems

Project management software

Job description

About the Role

Our client, a leading innovator in the retail sector, is seeking a highly experienced and strategically minded Senior Retail Operations Manager to join their dynamic team. This is a unique opportunity to shape the future of our client's retail operations from a remote-first perspective, leveraging cutting-edge technology and best practices. The ideal candidate will be a forward-thinking leader with a proven track record in optimizing retail performance, driving efficiency, and fostering a culture of excellence. You will be instrumental in developing and implementing operational strategies that align with the company's growth objectives. This position offers the flexibility of working from anywhere within South Africa , with a strong emphasis on asynchronous communication and digital collaboration tools. We are looking for an individual who thrives in a remote environment and possesses exceptional leadership qualities.

Key Responsibilities

• Develop and execute comprehensive retail operational strategies to enhance efficiency, productivity, and profitability across all channels.
• Oversee the day-to-day operations, ensuring seamless execution of retail processes and customer service standards.
• Implement and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Manage budgets, resource allocation, and cost control measures to optimize financial performance.
• Lead and mentor a distributed team of retail professionals, fostering a collaborative and high-performing work environment.
• Identify and implement innovative solutions and technologies to streamline operations and improve the customer experience.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Collaborate with cross-functional teams, including marketing, sales, and supply chain, to achieve strategic business goals.

Requirements

• A minimum of 7 years of progressive experience in retail operations management, with a significant portion in a senior leadership role.
• Proven experience in developing and implementing successful operational strategies in a large-scale retail environment.
• Demonstrated ability to manage budgets, control costs, and achieve financial targets.
• Strong understanding of retail best practices, supply chain management, and customer relationship management (CRM) systems.
• Excellent leadership, team management, and interpersonal skills, with the ability to motivate and inspire a remote workforce.
• Exceptional analytical and problem‑solving skills, with a data‑driven approach to decision‑making.
• Proficiency in using digital collaboration tools and project management software.
• Bachelor's degree in Business Administration, Retail Management, or a related field.
• A Master's degree is a plus.
• Must be based in South Africa and comfortable working in a fully remote capacity.

Benefits

This role offers a highly competitive salary package commensurate with experience.

• Employees benefit from a generous annual leave allowance, comprehensive health insurance coverage, and opportunities for professional development and career advancement within a growing organization.
• As a remote‑first company, we provide a flexible work environment that promotes work‑life balance.
• Additionally, you will have access to state‑of‑the‑art digital tools and resources to support your success.
• Opportunities for performance‑based bonuses and long‑term incentive plans are also available.
• Join a company that values its employees and invests in their growth and well‑being, offering a truly impactful and rewarding career path.