Store Operations Manager - Retail Chain

Placements24; Randburg; On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Salary package

Bonuses

Medical aid

Life insurance

Retirement fund

Career development

Employee discounts

Job summary

Placements24 is seeking a seasoned Store Operations Manager for their flagship Randburg store. You will lead day-to-day operations, drive profitability, and implement best practices across inventory, merchandising, and customer service.

The role requires 7+ years in retail management, with at least 4 years in leadership. You will manage a large team, control costs, ensure policy compliance, and collaborate with corporate on campaigns and launches.

Qualifications

• 7+ years in retail management with 4+ years in store/ops leadership.
• Proven ability to drive profitability and lead large teams.
• Strong knowledge of inventory management, loss prevention, and visual merchandising.
• Experience with budgeting and P&L analysis.
• Proficiency with store management software and POS systems.

Responsibilities

• Direct and manage all aspects of store operations, including staffing, inventory, visual merchandising, and customer service.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance profitability.
• Lead, train, and motivate the store team, fostering a positive and productive work environment.
• Oversee inventory management, stock control, ordering, and loss prevention.
• Ensure adherence to company policies, procedures and standards.
• Monitor KPIs and implement action plans to achieve targets.
• Manage the store budget and financial performance, including P&L responsibility.
• Ensure health, safety and security regulations compliance.
• Collaborate with corporate on initiatives, campaigns and new product launches.
• Drive continuous improvement across store operations.

Skills

Leadership

Team management

Interpersonal skills

Financial management

Budgeting

P&L analysis

Retail operations

Inventory management

Loss prevention

POS systems

Microsoft Office

Retail software

Education

Bachelor's degree in Business Administration/ Retail Management

Tools

POS systems

Microsoft Office

Retail software

Job description

About the Role

Our client, a highly reputable and expanding retail chain, is seeking a seasoned and strategic Store Operations Manager to oversee operations at their flagship store in Randburg . This senior leadership position is instrumental in ensuring the smooth and efficient day-to-day running of the store, driving operational excellence, and maximizing profitability. The ideal candidate will possess extensive experience in retail management, a strong understanding of operational workflows, and exceptional leadership skills. You will be responsible for managing staff, controlling costs, ensuring compliance with company policies, and implementing best practices across all store functions. This role requires a proactive and results-oriented individual capable of leading a large team and optimizing store performance.

Key Responsibilities

• Direct and manage all aspects of store operations, including staffing, inventory, visual merchandising, and customer service.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance profitability.
• Lead, train, and motivate the store team, fostering a positive and productive work environment.
• Oversee inventory management, including stock control, ordering, and loss prevention measures.
• Ensure adherence to all company policies, procedures, and standards.
• Monitor key performance indicators (KPIs) and implement action plans to achieve targets.
• Manage the store budget and financial performance, including P&L responsibility.
• Ensure compliance with all health, safety, and security regulations.
• Collaborate with corporate departments on operational initiatives, marketing campaigns, and new product launches.
• Drive continuous improvement initiatives throughout the store operations.

Requirements

• Minimum of 7 years of progressive experience in retail management, with at least 4 years in a store management or operations leadership role.
• Demonstrated success in managing large retail operations and driving profitability.
• Strong leadership, team management, and interpersonal skills.
• In-depth knowledge of retail operations, including inventory management, loss prevention, and visual merchandising.
• Proven experience in financial management, including budgeting and P&L analysis.
• Proficiency in retail management software, POS systems, and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays, to meet business demands.
• Bachelor's degree in Business Administration, Retail Management, or a related field is highly preferred.
• Exceptional problem-solving and decision-making skills.
• Commitment to maintaining high standards of customer service and operational excellence.

Benefits

Our client offers an exceptional salary package for this Store Operations Manager role in Randburg , reflecting the seniority and strategic importance of the position. In addition to a leading base salary, performance-based bonuses and profit-sharing opportunities are available. A comprehensive benefits package, including medical aid, life insurance, and a retirement fund, is provided. Significant opportunities for professional development and career advancement within a growing national chain are a key offering. Employees also benefit from substantial discounts on the company's wide range of products. This is a unique opportunity to lead operations for a premier retailer and make a significant impact.