Senior Retail Operations Manager - Fully Remote

Placements24; Durban; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Benefits plan

Job summary

Placements24 is seeking a Senior Retail Operations Manager to lead our client's nationwide retail operations from a remote-first base in South Africa. You will optimize store performance, drive sales, and ensure exceptional customer experiences across channels, including Durban locations.

The ideal candidate has 7+ years in retail management, 3+ in senior operations, strong data analytics, KPI discipline, and the ability to lead remote teams while partnering with marketing and merchandising.

Qualifications

• 7+ years of experience in retail management, including 3+ years in a senior operational role.
• Proven ability to develop and execute operational strategies in a multi-site environment.
• Strong understanding of retail KPIs, financial management, and inventory control.

Responsibilities

• Develop and implement strategic operational plans to enhance profitability.
• Oversee daily retail operations and ensure compliance with company policies.
• Manage inventory levels, optimize stock turnover, and minimize shrinkage across locations.
• Analyze sales data, market trends, and competitor activity to identify growth opportunities.
• Lead regional store managers and drive team performance.
• Implement and monitor KPIs to track efficiency and sales performance.
• Ensure health, safety, and security compliance across operations.
• Collaborate with marketing and merchandising to align strategies with promotions.
• Drive customer experience initiatives and loyalty programs.
• Manage operational budgets and control costs.

Skills

Leadership

Remote team management

Data analysis

Retail operations

Strategic planning

Sales growth

Education

Bachelor's degree in Business Administration or Retail Management

Tools

Retail management software

Data analysis tools

Job description

About the Role

Our client, a leading name in the retail sector, is seeking an experienced and dynamic Senior Retail Operations Manager to spearhead their operations. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will play a crucial role in optimizing store performance, driving sales, and ensuring exceptional customer experiences across all retail channels. The ideal candidate will possess strong analytical skills and a deep understanding of retail dynamics to contribute to our client's continued success in **Durban, KwaZulu-Natal, ZA**.

Key Responsibilities

• Develop and implement strategic operational plans to achieve business objectives and enhance profitability.
• Oversee daily retail operations, ensuring smooth functioning of all store activities and compliance with company policies.
• Manage inventory levels, optimize stock turnover, and minimize shrinkage across all retail locations.
• Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.
• Lead and mentor regional store managers, providing guidance and support to drive team performance.
• Implement and monitor key performance indicators (KPIs) to track operational efficiency and sales performance.
• Ensure adherence to health, safety, and security regulations within all operational environments.
• Collaborate with marketing and merchandising teams to align operational strategies with promotional campaigns.
• Drive initiatives to enhance the customer shopping experience and foster customer loyalty.
• Manage operational budgets and control expenses to ensure cost-effectiveness.

Requirements

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a senior operational role.
• Proven ability to develop and execute successful operational strategies in a multi-site retail environment.
• Strong understanding of retail KPIs, financial management, and inventory control principles.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
• Proficiency in retail management software and data analysis tools.
• Demonstrated experience in driving sales growth and improving operational efficiency.
• Ability to work independently and manage multiple priorities in a remote setting.
• A relevant degree in Business Administration, Retail Management, or a related field is highly desirable.
• Must be based in **South Africa** and eligible to work remotely.

Benefits

Our client offers a competitive salary package commensurate with experience, a comprehensive benefits plan, and the opportunity to work in a fully remote, flexible environment. You will be part of a forward-thinking organization that values innovation and employee development. This role provides significant autonomy and the chance to shape the future of retail operations. Experience the advantages of a remote-first culture with continuous professional growth opportunities. Enjoy a supportive work environment and the ability to contribute meaningfully from your home office. Join a team dedicated to success and excellence in the retail industry.