Operations Manager - Retail Chains

Placements24; Soweto; Sur place; ZAR 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Base salary

Bonuses

Medical aid

Retirement fund

Employee discounts

Career development

Continuous learning

Professional growth

Résumé du poste

Placements24 in Soweto, Gauteng is seeking an experienced Operations Manager to lead a large retail network. You will oversee multi-site performance, implement standardized procedures, and drive sales and profitability.

The ideal candidate brings 8+ years in retail operations, strong leadership, budget management, and a passion for customer service. You will mentor store managers, ensure compliance, and collaborate with head office to achieve strategic goals.

Qualifications

• Bachelor's degree in a related field.
• 8+ years in retail operations management.
• Experience managing multiple locations and P&L.

Responsabilités

• Oversee the operational performance of multiple retail outlets in the Soweto region.
• Develop and implement strategic operational plans to enhance sales and customer satisfaction.
• Ensure adherence to policies, procedures, and brand standards across stores.
• Manage budgets, inventory control, and cost initiatives for the chain.
• Lead, mentor, and develop a team of store managers and staff.
• Monitor market trends and competitor activity to identify opportunities.
• Oversee visual merchandising and store presentation standards.
• Ensure compliance with health, safety, and security regulations.
• Analyze sales data and operational metrics to inform decisions.
• Collaborate with head office departments to support objectives.

Connaissances

Retail operations

Leadership

Budgeting & P&L

Strategic planning

Stakeholder management

Operations analytics

Formation

Bachelor's degree in Business/Retail/Operations Management

Description du poste

About the Role

Our client, a leading national retail group, is seeking a highly accomplished and strategic Operations Manager to oversee their extensive retail chain operations in the bustling Soweto, Gauteng region. This senior role demands a leader with a proven ability to drive operational excellence, manage multi-site operations, and optimize performance across numerous retail outlets. You will be responsible for implementing standardized operational procedures, ensuring compliance, managing budgets, and leading a diverse team of store managers and staff to achieve ambitious sales and profitability targets. The ideal candidate will possess a deep understanding of retail operations, exceptional leadership skills, and a passion for delivering outstanding customer experiences. This is a significant opportunity to impact a major player in the South African retail landscape from a key operational hub in Soweto . We are seeking a highly motivated and experienced individual who can bring strategic vision and execution excellence to our client's retail operations.

Key Responsibilities

• Oversee the operational performance of multiple retail outlets in the Soweto, Gauteng region.
• Develop and implement strategic operational plans to enhance sales, profitability, and customer satisfaction.
• Ensure consistent adherence to company policies, procedures, and brand standards across all stores.
• Manage operational budgets, inventory control, and cost management initiatives for the retail chain.
• Lead, mentor, and develop a team of retail store managers, driving performance and fostering a positive work culture.
• Monitor market trends and competitor activities to identify opportunities and challenges.
• Implement and oversee visual merchandising and store presentation standards.
• Ensure compliance with all health, safety, and security regulations within retail environments.
• Analyze sales data and operational metrics to drive informed decision-making.
• Collaborate with head office departments (e.g., Marketing, HR, Merchandising) to support business objectives.

Requirements

• Bachelor's degree in Business Management, Retail Management, Operations Management, or a related field.
• Minimum of 8 years of progressive experience in retail operations management, with significant experience managing multiple locations.
• Demonstrated success in driving retail sales performance and operational efficiency.
• Strong understanding of retail management principles, inventory control, and financial management.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to manage budgets and P&L for retail operations.
• Experience with retail management software and POS systems.
• Ability to work effectively under pressure and adapt to a dynamic retail environment.
• Strong problem-solving and decision-making capabilities.
• Passion for customer service and delivering exceptional retail experiences.

Benefits

• an excellent base salary
• performance-driven bonuses
• potential for long-term incentives
• medical aid
• a substantial retirement fund contribution
• generous employee discounts
• a stable and rewarding career path
• significant opportunities for professional development
• continuous learning
• career advancement within a leading retail organization.