Senior Retail Operations Manager (Remote)

Placements24; Johannesburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Remote-first workplace

Paid time off

Professional development

Employee discounts

Cutting-edge technology

Job summary

Placements24 is seeking a Senior Retail Operations Manager for a remote, SA-based role. You will shape and execute operational strategies across retail channels, driving efficiency, profitability and customer satisfaction in a remote-first environment.

The ideal candidate has 7+ years in retail management, strong analytical skills, and a track record of leading remote teams, budgeting, and leveraging data to improve performance.

Qualifications

• Bachelor's degree in business admin or retail management.
• 7+ years in retail management with emphasis on operations.
• Proven ability to manage remote teams.
• Strong analytical, problem-solving, and decision-making skills.
• Budgeting and financial management experience.

Responsibilities

• Develop and implement strategic operational plans to enhance retail performance.
• Oversee day-to-day retail operations with high standards.
• Manage budgets, control costs, identify optimization opportunities.
• Analyze sales data, market trends, and competitor activities.
• Lead and mentor remote retail teams.
• Collaborate with marketing, merchandising, and logistics.
• Implement and monitor KPIs to track operational effectiveness.
• Drive initiatives to improve customer experience and loyalty programs.
• Ensure compliance with regulations and company policies.
• Evaluate and integrate new technologies and processes to streamline operations.

Skills

Strong analytical skills

Leadership and people management

Remote team management

Strategic thinking

Data-driven decision making

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

Retail management software

Data analysis tools

Job description

About the Role

Our client, a leading innovator in the retail sector, is seeking a highly motivated and experienced Senior Retail Operations Manager to join their dynamic team. This is a fully remote, Johannesburg -based position, offering the flexibility to work from anywhere within South Africa. You will play a pivotal role in shaping and executing operational strategies that drive efficiency, profitability, and customer satisfaction across various retail channels. This role requires a strategic thinker with a proven track record in retail management and a passion for optimizing complex business processes. We are looking for a proactive leader who can inspire teams and deliver exceptional results in a remote-first environment. The ideal candidate will possess strong analytical skills and the ability to translate data into actionable insights. This opportunity is perfect for ambitious professionals looking to make a significant impact within a forward-thinking organization and grow their careers remotely.

Key Responsibilities

• Develop and implement strategic operational plans to enhance retail performance and achieve company objectives.
• Oversee day-to-day retail operations, ensuring seamless execution and adherence to high standards.
• Manage budgets, control costs, and identify opportunities for financial optimization.
• Analyze sales data, market trends, and competitor activities to inform decision-making.
• Lead and mentor remote retail teams, fostering a culture of high performance and continuous improvement.
• Collaborate with cross-functional departments, including marketing, merchandising, and logistics, to ensure alignment.
• Implement and monitor key performance indicators (KPIs) to track operational effectiveness.
• Drive initiatives to improve customer experience and loyalty programs.
• Ensure compliance with all relevant regulations and company policies.
• Evaluate and integrate new technologies and processes to streamline operations.

Requirements

• A Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 7 years of progressive experience in retail management, with a strong emphasis on operations.
• Demonstrated success in developing and executing operational strategies in a retail environment.
• Proven ability to manage remote teams effectively and foster collaboration.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong understanding of retail financial management and budgeting.
• Proficiency in retail management software and data analysis tools.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to adapt to a fast-paced, dynamic work environment.
• A dedicated home office setup with reliable internet connectivity is essential for this remote role.

Benefits

• Competitive salary package commensurate with experience.
• Opportunity to work remotely from anywhere within South Africa .
• Comprehensive health insurance and wellness programs.
• Generous paid time off and holiday leave.
• Professional development and continuous learning opportunities.
• Employee discounts on retail products.
• A supportive and collaborative remote work culture.
• Potential for career advancement within a growing organization.
• Access to cutting-edge retail technology and resources.
• Performance-based bonuses and incentives.