Fully Remote Retail Operations Manager

Placements24; Gauteng; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary and incentives

Remote work setup support

Growth and leadership development

Flexible hours, SA-wide

Job summary

Placements24 is seeking a highly motivated Retail Operations Manager to lead our remote-capacity operations from South Africa, with occasional travel to key meetings or sites. You will drive efficiency across all channels, oversee inventory, supply chain, and order fulfillment, and implement strategic improvements to elevate customer experience.

The ideal candidate has a Bachelor's degree and at least seven years in retail operations, proven remote leadership, strong data analytics, and

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 7 years of progressive experience in retail operations management, with remote or distributed team experience.
• Experience in managing inventory, supply chain, and ERP systems.
• Proven ability to lead remote teams.
• Strong analytical, communication, and stakeholder engagement skills.
• Proficiency with retail management software and project management tools.
• Ability to work independently in a remote setting and manage multiple priorities.

Responsibilities

• Develop, implement, and monitor operational strategies to optimize retail performance across all channels.
• Oversee daily operations, including inventory management, supply chain logistics, and order fulfillment.
• Manage and improve operational workflows and processes to enhance efficiency and reduce costs.
• Analyze sales data and operational metrics to identify trends, opportunities, and areas for improvement.
• Ensure compliance with all company policies, procedures, and relevant regulations.
• Collaborate with cross-functional teams, including sales, marketing, and customer service, to achieve business goals.
• Manage budgets and financial performance related to retail operations.
• Lead, coach, and develop remote operational teams to foster a high-performance culture.
• Implement and manage technology solutions to support operational efficiency.
• Report on operational performance to senior management.

Skills

Remote team leadership

Analytical thinking

Stakeholder engagement

Budgeting and financial planning

Strong communication

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Tools

Retail management software

ERP systems

Project management tools

Job description

About the Role

Our client, a rapidly expanding retail enterprise, is looking for a highly motivated and experienced Retail Operations Manager to lead and oversee their operations from a fully remote capacity. Based in Tembisa, Gauteng, this role is pivotal in ensuring the seamless functioning of our client's retail channels, driving efficiency, and maintaining high standards of operational excellence. The ideal candidate will possess strong leadership qualities, a strategic mindset, and a deep understanding of retail operations management. This is a remote-first position, offering the flexibility to work from anywhere within South Africa, with occasional travel potentially required for key meetings or site visits. You will be instrumental in developing and implementing operational strategies that align with the company's growth objectives and enhance the overall customer experience. We are committed to fostering a productive remote work environment and seek individuals who thrive in such settings.

Key Responsibilities

• Develop, implement, and monitor operational strategies to optimize retail performance across all channels.
• Oversee daily operations, including inventory management, supply chain logistics, and order fulfillment.
• Manage and improve operational workflows and processes to enhance efficiency and reduce costs.
• Analyze sales data and operational metrics to identify trends, opportunities, and areas for improvement.
• Ensure compliance with all company policies, procedures, and relevant regulations.
• Collaborate with cross-functional teams, including sales, marketing, and customer service, to achieve business goals.
• Manage budgets and financial performance related to retail operations.
• Lead, coach, and develop remote operational teams to foster a high-performance culture.
• Implement and manage technology solutions to support operational efficiency.
• Report on operational performance to senior management.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 7 years of progressive experience in retail operations management, with a significant portion in a remote or distributed team environment.
• Proven experience in managing complex operational processes, supply chains, and inventory systems.
• Demonstrated ability to lead and manage remote teams effectively.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage stakeholders at all levels.
• Proficiency in using various retail management software, ERP systems, and project management tools.
• Experience in budget management and financial planning.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• A proactive approach to identifying and resolving operational challenges.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive remote work setup support.
• Opportunities for professional growth and leadership development.
• Contribution to shaping the operational future of a growing retail company.
• Flexible working hours and the ability to work from anywhere in South Africa.
• Health and wellness benefits package.