Senior Restaurant Supervisor

Placements24; Cape Town; On-site; ZAR 420,000 - 520,000; Full time

Benefits offered by this job

Competitive Salary Bonus

Health Insurance

Retirement Savings

Staff Meals & Discounts

Career Development

Job summary

Placements24 in Cape Town is seeking a motivated Senior Restaurant Supervisor to lead a dedicated team at a popular dining establishment. You will oversee front-of-house operations, ensure exceptional service, manage staff scheduling, and handle customer relations to protect the restaurant’s reputation.

The role requires 3+ years in a supervisory capacity within hospitality, strong leadership and communication skills, and a solid understanding of food safety and POS systems.

Qualifications

• Minimum 3 years in a supervisory or management role within the restaurant industry.
• Strong knowledge of restaurant operations, service standards, and food safety protocols.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Supervise and train restaurant staff, ensuring high levels of performance and customer service.
• Manage daily operations, including opening and closing procedures, inventory control, and staff scheduling.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Ensure compliance with health, safety, and hygiene regulations within the restaurant.
• Collaborate with the kitchen team to ensure seamless service delivery and guest satisfaction.
• Assist in developing promotional activities and menu enhancements to drive sales and customer engagement.

Skills

People leadership

Restaurant operations

Food safety

Customer service

POS familiarity

Tools

POS systems

Job description

About the Role

Our client is seeking a motivated and experienced Senior Restaurant Supervisor to lead a dedicated team at a popular dining establishment in Cape Town . This role is crucial in ensuring the smooth day-to-day operation of the restaurant, maintaining exceptional service standards, and fostering a positive work environment. You will be responsible for supervising front-of-house staff, managing customer relations, and contributing to the overall success and reputation of the restaurant. This position offers the chance to grow within a reputable brand and make a significant impact on the guest experience.

Key Responsibilities

• Supervise and train restaurant staff, ensuring high levels of performance and customer service.
• Manage daily operations, including opening and closing procedures, inventory control, and staff scheduling.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Ensure compliance with all health, safety, and hygiene regulations within the restaurant.
• Collaborate with the kitchen team to ensure seamless service delivery and guest satisfaction.
• Assist in developing promotional activities and menu enhancements to drive sales and customer engagement.

Requirements

• Minimum of 3 years of experience in a supervisory or management role within the restaurant industry.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Strong knowledge of restaurant operations, service standards, and food safety protocols.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience with point-of-sale (POS) systems and restaurant management software.

Benefits

• Competitive salary and opportunities for performance-based bonuses.
• Health insurance and retirement savings plan.
• Staff meals and discounts on dining.
• Opportunities for professional development and career advancement within the company.
• A dynamic and supportive team atmosphere.