Restaurant Supervisor

Placements24; Polokwane; Vor Ort; ZAR 83.000 - 138.000; Vollzeit

Benefits dieser Stelle

Competitive hourly wage

Tips

Training & development

Advancement opportunities

Zusammenfassung

You will train staff on service standards, handle guest inquiries and complaints promptly, ensure health and safety compliance, and foster a positive team culture while coordinating with the kitchen for smooth service. Evening/weekend shifts apply.

Qualifikationen

• Minimum 2 years in a supervisory role within the restaurant or hospitality industry.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Familiar with POS systems and cash handling.
• Ability to work under pressure and handle customer complaints.
• Willing to work evenings, weekends and public holidays.
• Legally able to work in South Africa and based in Polokwane.

Aufgaben

• Supervise front-of-house staff to ensure efficient service.
• Train new staff on service standards and menu knowledge.
• Manage guest inquiries, reservations, and address customer complaints.
• Ensure adherence to health, safety, and hygiene regulations in the dining area.
• Assist in inventory management and stock control for beverages and service items.
• Maintain the cleanliness and organization of the dining room and service areas.
• Support the Restaurant Manager in achieving sales targets and controlling costs.
• Open and close the restaurant, managing cash handling and reconciliation.
• Foster a positive and motivating work environment for the front-of-house team.
• Ensure smooth coordination between kitchen and front-of-house operations.

Kenntnisse

Leadership

Customer service

Communication

POS familiarity

Problem solving

Team motivation

Tools

POS systems

Jobbeschreibung

About the Role

Our client, a vibrant and popular restaurant located in the bustling city of Polokwane, Limpopo , is looking for an enthusiastic and experienced Restaurant Supervisor to join their team. This role requires a proactive individual dedicated to ensuring exceptional dining experiences for every guest. The Restaurant Supervisor will be responsible for overseeing daily operations, managing front-of-house staff, maintaining service standards, and assisting the Restaurant Manager in achieving operational and financial goals. This is a fantastic opportunity for a motivated individual to step into a leadership role within a dynamic culinary establishment in Polokwane .

Key Responsibilities

• Supervise front-of-house staff, including servers, hosts, and bartenders, ensuring efficient service delivery.
• Train new staff members on service standards, menu knowledge, and operational procedures.
• Manage guest inquiries, reservations, and promptly address any customer complaints to ensure satisfaction.
• Ensure adherence to all health, safety, and hygiene regulations within the dining area.
• Assist in inventory management and stock control for beverage and service items.
• Maintain the cleanliness and organization of the dining room and service areas.
• Support the Restaurant Manager in achieving sales targets and controlling costs.
• Open and close the restaurant as required, managing cash handling and reconciliation.
• Foster a positive and motivating work environment for the front-of-house team.
• Ensure smooth coordination between the kitchen and front-of-house operations.

Requirements

• Minimum of 2 years of experience in a supervisory role within the restaurant or hospitality industry.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Knowledge of food and beverage service standards.
• Ability to work under pressure and handle challenging situations effectively.
• Familiarity with Point of Sale (POS) systems.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• A proactive approach to problem-solving.
• Must be based in or willing to relocate to Polokwane .
• Must have the legal right to work in South Africa .

Benefits

Our client offers a competitive hourly wage, potential for tips, and opportunities for advancement within the restaurant group. Employees will receive training and development to enhance their skills. Join a lively team atmosphere in Polokwane and gain valuable experience in restaurant management. This role provides a great stepping stone for aspiring hospitality leaders.