Restaurant Manager

Placements24; Pretoria; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Employee discounts on food and drinks

Paid time off

Job summary

Placements24 is seeking a Restaurant Manager for a renowned Pretoria dining venue. You will lead front-of-house operations, coach staff, and ensure superb guest service in a busy setting.

This role features a hybrid working approach: strategic planning on remote days and a strong on-floor presence to guide service, oversee costs, and partner with the kitchen. If you have 4+ years in restaurant management, excellent communication, and a passion for hospitality, this is a great step in a dynamic

Qualifications

• 4+ years in restaurant management or supervisory role.
• Proven team leadership and excellent customer service.
• Based in or able to commute to Pretoria with flexible hours.

Responsibilities

• Oversee all daily front-of-house operations, ensuring smooth and efficient service.
• Manage, train, schedule, and supervise restaurant staff.
• Ensure exceptional customer service standards are met and exceeded.
• Handle customer inquiries, complaints, and feedback with professionalism.
• Control inventory, manage food and beverage costs, and optimize profitability.
• Maintain a high standard of hygiene, safety, and cleanliness in the restaurant.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Collaborate with the Executive Chef on menu development and specials.
• Manage reservations and seating arrangements effectively.
• Ensure compliance with all local health and safety regulations.

Skills

Team leadership

Customer service

Inventory management

Cost control

POS systems

Budget management

Education

Diploma in Hospitality Management

Tools

POS software

Job description

About the Role

Our client, a highly acclaimed dining establishment in **Pretoria, Gauteng, ZA**, is searching for a passionate and experienced Restaurant Manager to lead their front-of-house operations. This role demands a leader with exceptional customer service skills, a strong understanding of restaurant management, and the ability to inspire a team to deliver outstanding dining experiences. You will be responsible for all aspects of daily restaurant operations, including staff management, inventory control, customer satisfaction, and financial performance. The ideal candidate will thrive in a bustling environment and possess a keen eye for detail, ensuring that every guest feels welcomed and well-cared for. This position offers a unique opportunity to contribute to the success of a popular eatery in **Pretoria** and to grow within a supportive and dynamic hospitality group. A hybrid approach allows for flexible management and strategic planning while maintaining a strong presence on the floor.

Key Responsibilities

• Oversee all daily front-of-house operations, ensuring smooth and efficient service.
• Manage, train, schedule, and supervise restaurant staff.
• Ensure exceptional customer service standards are met and exceeded.
• Handle customer inquiries, complaints, and feedback with professionalism.
• Control inventory, manage food and beverage costs, and optimize profitability.
• Maintain a high standard of hygiene, safety, and cleanliness in the restaurant.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Collaborate with the Executive Chef on menu development and specials.
• Manage reservations and seating arrangements effectively.
• Ensure compliance with all local health and safety regulations.

Requirements

• Minimum of 4 years of experience in restaurant management or a similar supervisory role.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Strong knowledge of food and beverage operations, including inventory management and cost control.
• Experience with POS systems and restaurant management software.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A passion for hospitality and delivering exceptional dining experiences.
• Good understanding of financial statements and budget management.
• Formal training in hospitality management is a plus.
• Must be based in or able to commute to **Pretoria, Gauteng, ZA**, with flexibility for occasional remote strategic planning.

Benefits

• Competitive salary and performance-based bonuses.
• Health insurance and retirement plan options.
• Opportunities for professional development and career advancement.
• Work in a dynamic and popular dining environment in **Pretoria**.
• Employee discounts on food and beverages.
• A supportive and team-oriented work culture.
• Potential for growth into larger roles within the company.
• Paid time off and sick leave.
• Chance to contribute to a renowned culinary establishment.
• A rewarding career in the vibrant **Pretoria** hospitality sector.