Senior Restaurant Supervisor — Lead Service & Guest Experience

Placements24; Cape Town; On-site; ZAR 420,000 - 520,000; Full time

Benefits offered by this job

Competitive Salary Bonus

Health Insurance

Retirement Savings

Staff Meals & Discounts

Career Development

Job summary

Placements24 in Cape Town is seeking a motivated Senior Restaurant Supervisor to lead a dedicated team at a popular dining establishment. You will oversee front-of-house operations, ensure exceptional service, manage staff scheduling, and handle customer relations to protect the restaurant’s reputation.

The role requires 3+ years in a supervisory capacity within hospitality, strong leadership and communication skills, and a solid understanding of food safety and POS systems.

Qualifications

• Minimum 3 years in a supervisory or management role within the restaurant industry.
• Strong knowledge of restaurant operations, service standards, and food safety protocols.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Supervise and train restaurant staff, ensuring high levels of performance and customer service.
• Manage daily operations, including opening and closing procedures, inventory control, and staff scheduling.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Ensure compliance with health, safety, and hygiene regulations within the restaurant.
• Collaborate with the kitchen team to ensure seamless service delivery and guest satisfaction.
• Assist in developing promotional activities and menu enhancements to drive sales and customer engagement.

Skills

People leadership

Restaurant operations

Food safety

Customer service

POS familiarity

Tools

POS systems

Job description

Placements24 in Cape Town is seeking a motivated Senior Restaurant Supervisor to lead a dedicated team at a popular dining establishment. You will oversee front-of-house operations, ensure exceptional service, manage staff scheduling, and handle customer relations to protect the restaurant’s reputation.

The role requires 3+ years in a supervisory capacity within hospitality, strong leadership and communication skills, and a solid understanding of food safety and POS systems.