Senior Hotel Operations Supervisor

Placements24; Cape Town; Hybrid; ZAR 480,000 - 600,000; Full time

Benefits offered by this job

Performance-based incentives

Health & wellness benefits

Professional development

Housing allowance

Vibrant hotel-brand environment

Job summary

Placements24 seeks a dynamic Senior Hotel Operations Supervisor in Cape Town to oversee daily hotel functions and ensure top-tier service. The role blends on-site supervision with remote coordination for administrative tasks.

You will lead Front Office, Housekeeping and F&B, manage staff performance, and drive process improvements to enhance guest experience and hotel profitability.

Qualifications

• Minimum 3–5 years experience in hotel operations, with at least 1–2 years in a supervisory role.
• Demonstrated understanding of hotel management principles and hospitality best practices.
• Strong leadership, team management and problem-solving abilities.
• Excellent communication and interpersonal skills with a focus on guest relations.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise and coordinate daily activities of Front Office, Housekeeping, and F&B.
• Ensure adherence to policies, procedures and service standards with regular quality checks.
• Manage staff scheduling, training and performance.
• Handle guest inquiries, complaints and feedback to ensure satisfaction.
• Collaborate with department managers to develop operational improvements and cost-control measures.
• Oversee inventory management and resource allocation to optimize efficiency and profitability.

Skills

Leadership

Team management

Problem-solving

Communication

Guest relations

PMS

Tools

PMS

Job description

About the Role

Our client seeks a dynamic and experienced Senior Hotel Operations Supervisor to oversee key operational functions at their prestigious establishment in Cape Town. This role requires a proactive leader who can ensure the smooth day-to-day running of departments, maintain impeccable service standards, and contribute to a positive guest experience. You will work closely with department heads to manage staff, optimize processes, and uphold the hotel's reputation for excellence, blending on-site supervision with remote coordination for specific administrative tasks. This is an ideal opportunity for a seasoned hospitality professional to take on greater responsibility and make a tangible impact on hotel performance.

Key Responsibilities

• Supervise and coordinate the daily activities of various hotel departments, including Front Office, Housekeeping, and Food & Beverage.
• Ensure adherence to hotel policies, procedures, and service standards, conducting regular quality checks.
• Manage staff scheduling, training, and performance, fostering a motivated and efficient team environment.
• Handle guest inquiries, complaints, and feedback, resolving issues promptly and professionally to ensure guest satisfaction.
• Collaborate with department managers to develop and implement operational improvements and cost-control measures.
• Oversee inventory management and resource allocation to optimize operational efficiency and profitability.

Requirements

• Minimum of 3-5 years of experience in hotel operations, with at least 1-2 years in a supervisory role.
• Demonstrated understanding of hotel management principles and best practices in the Hospitality & Tourism sector.
• Strong leadership, team management, and problem-solving abilities.
• Excellent communication and interpersonal skills, with a focus on guest relations.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with property management systems (PMS) is highly desirable.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career progression within the hotel group.
• Accommodation or housing allowance may be provided.
• A vibrant work environment within a leading hotel brand in Cape Town.