Senior Policy Administrator

Placements24; Gqeberha; Hybrid; ZAR 400,000 - 560,000; Full time

Benefits offered by this job

Medical aid

Retirement savings plan

Paid time off

Remote work setup support

Job summary

Placements24 in South Africa is seeking a Senior Policy Administrator to join a fully remote insurance operations team. You will manage end-to-end policy administration, including issuance, endorsements, renewals, and cancellations, ensuring accuracy and regulatory compliance.

The ideal candidate has at least 5 years in policy administration, strong knowledge of insurance products, proficient with policy administration software and MS Excel, and excellent communication for remote service.

Qualifications

• Minimum 5 years of experience in insurance policy administration.
• Strong knowledge of insurance products, terms, and conditions.
• Proficiency with policy administration software and MS Office, especially Excel.
• Excellent organizational and time management skills.
• Strong communication skills with experience in remote interactions.
• Ability to work independently and as part of a virtual team.
• Familiarity with Port Elizabeth, Eastern Cape insurance market dynamics.

Responsibilities

• Oversee end-to-end policy administration, including issuance, endorsements, renewals, and cancellations.
• Ensure data accuracy and regulatory compliance across systems.
• Process policy changes promptly and accurately.
• Liaise with underwriters, agents, and clients to resolve queries.
• Develop and maintain documentation for admin processes.
• Train and mentor junior administrators.
• Monitor portfolios for adherence to underwriting guidelines and risk.
• Generate reports on activity, retention, and KPIs.
• Assist in implementing new administration systems.

Skills

Policy administration

Excel

Remote work

Attention to detail

Time management

Communication

Education

High school diploma or equivalent

Relevant tertiary qualification

Tools

Policy administration software

MS Office

Job description

About the Role

Our client, a well-regarded insurance firm, is looking for a highly organized and detail-oriented Senior Policy Administrator to join their fully remote operations team. This role is critical for managing the lifecycle of insurance policies, ensuring accuracy, compliance, and excellent service delivery to clients and internal stakeholders. You will be responsible for overseeing policy issuance, endorsements, renewals, and cancellations, while also providing guidance to junior administrators. This position offers a fantastic opportunity to work autonomously from anywhere, contributing to a company that values efficiency and professionalism in the insurance sector. Embrace a career that offers both challenge and flexibility in the dynamic market of Port Elizabeth, Eastern Cape, ZA .

Key Responsibilities

• Manage the end-to-end administration of insurance policies, including issuance, endorsements, renewals, and cancellations.
• Ensure accuracy and completeness of policy data within the company's systems.
• Process policy changes and updates efficiently and in compliance with regulations.
• Liaise with underwriters, agents, and clients to resolve policy-related queries and issues.
• Develop and maintain procedural documentation for policy administration processes.
• Train and mentor junior policy administrators, providing support and guidance.
• Monitor policy portfolios for adherence to underwriting guidelines and identify potential risks.
• Generate reports on policy activity, retention rates, and other key performance indicators.
• Assist in the implementation of new policy administration systems or upgrades.

Requirements

• High school diploma or equivalent; a relevant tertiary qualification is a plus.
• Minimum of 5 years of experience in insurance policy administration.
• Strong understanding of insurance products, policy terms, and conditions.
• Proficiency with policy administration software and MS Office Suite, especially Excel.
• Excellent organizational and time management skills.
• Exceptional attention to detail and accuracy.
• Strong communication and customer service skills, with experience in remote interactions.
• Ability to work independently and as part of a virtual team, demonstrating proactivity.
• Familiarity with the insurance market dynamics in Port Elizabeth, Eastern Cape, ZA .

Benefits

Our client offers a competitive salary and benefits package, including medical aid, a retirement savings plan, and paid time off. As a fully remote position, you will enjoy the flexibility to work from home, with potential support for home office setup. We provide ongoing training and development opportunities to enhance your skills and career progression. You will be part of a supportive and professional virtual team, contributing to a company known for its integrity and commitment to service excellence in Port Elizabeth, Eastern Cape, ZA . Opportunities for advancement within the operations department are available for dedicated and high-performing individuals. We believe in empowering our remote workforce.