Policy Administration Manager

Placements24; Pretoria; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive package

Annual bonus

Medical aid

Retirement plan

Generous leave

Leadership training

Professional development

Stable employer

Office in Pretoria

Advanced technology

Job summary

Placements24 seeks an experienced Policy Administration Manager for Pretoria, Gauteng. You will lead a large policy administration team, ensuring accurate processing of applications, endorsements, renewals and cancellations while driving efficiency and compliance across all activities.

The role requires a strong background in policy lifecycle management, process improvement, and regulatory adherence within the South African insurance sector.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• 6-8 years of experience in insurance policy administration, with at least 3 years in a managerial or supervisory role.
• Proven experience managing large teams and complex administrative processes within the insurance sector in South Africa.
• In-depth knowledge of policy administration systems and best practices.
• Strong understanding of insurance regulations and compliance requirements.
• Excellent leadership, team management, and motivational skills.
• Organisational, problem-solving, and analytical abilities.
• Proficiency with policy administration software and Microsoft Office Suite.

Responsibilities

• Manage and supervise the day-to-day operations of the policy administration department.
• Oversee the accurate and timely processing of new policy applications, endorsements, renewals, and cancellations.
• Develop, implement, and monitor policies and procedures to ensure operational efficiency and compliance.
• Train, mentor, and evaluate the performance of policy administration staff.
• Ensure adherence to regulatory requirements and internal quality standards for all policy-related activities.
• Collaborate with other departments to resolve issues and improve processes.
• Manage system configurations and enhancements related to policy administration platforms.
• Analyse departmental performance metrics and generate reports for senior management.
• Identify opportunities for process improvement and implement solutions to enhance efficiency and reduce errors.
• Maintain a strong understanding of insurance products and market dynamics relevant to policy administration.

Skills

Leadership

Team management

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Business Administration/Management

Tools

Policy administration software

Microsoft Office Suite

Job description

About the Role

Our client, a well-established **insurance** company, is seeking a dedicated and detail-oriented Policy Administration Manager to oversee their operations in **Pretoria, Gauteng**. This leadership position requires a strong understanding of policy lifecycle management, process optimization, and team supervision. The successful candidate will be responsible for ensuring the accuracy, efficiency, and compliance of all policy administration functions, from issuance to endorsements and cancellations. This is a critical role for an experienced manager looking to make a significant impact within a reputable organization in **Pretoria**. Our client is committed to operational excellence and providing superior service to its policyholders. You will lead a team of skilled administrators, driving performance and fostering a culture of continuous improvement. This role is office-based, offering a stable and collaborative working environment in **Gauteng**. We are looking for a proactive leader with a proven ability to manage complex administrative processes and large teams effectively. Your expertise will be vital in maintaining the integrity and efficiency of our policy administration systems.

Key Responsibilities

• Manage and supervise the day-to-day operations of the policy administration department.
• Oversee the accurate and timely processing of new policy applications, endorsements, renewals, and cancellations.
• Develop, implement, and monitor policies and procedures to ensure operational efficiency and compliance.
• Train, mentor, and evaluate the performance of policy administration staff.
• Ensure adherence to regulatory requirements and internal quality standards for all policy-related activities.
• Collaborate with other departments, such as sales, claims, and IT, to resolve issues and improve processes.
• Manage system configurations and enhancements related to policy administration platforms.
• Analyze departmental performance metrics and generate reports for senior management.
• Identify opportunities for process improvement and implement solutions to enhance efficiency and reduce errors.
• Maintain a strong understanding of insurance products and market dynamics relevant to policy administration.

Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• A minimum of 6-8 years of experience in insurance policy administration, with at least 3 years in a managerial or supervisory role.
• Proven experience in managing large teams and complex administrative processes within the **insurance** sector in **South Africa**.
• In-depth knowledge of policy administration systems and best practices.
• Strong understanding of insurance regulations and compliance requirements.
• Excellent leadership, team management, and motivational skills.
• Exceptional organizational, problem-solving, and analytical abilities.
• Proficiency in Microsoft Office Suite and experience with policy administration software.
• Strong communication and interpersonal skills, with the ability to interact effectively with staff and management.
• A commitment to quality, accuracy, and continuous improvement.

Benefits

• Competitive executive salary package.
• Annual performance bonus and potential for profit sharing.
• Comprehensive medical aid and retirement fund benefits.
• Generous leave allocation.
• Opportunities for professional development and leadership training.
• A stable and reputable employer with a strong corporate culture.
• Prime office location in **Pretoria**.
• Access to advanced technology and systems.