Policy Administrator - General Insurance

Placements24; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Medical aid contributions

Provident fund

Skills development

Work-life balance

Job summary

Placements24 is seeking a Policy Administrator for a fully remote role within South Africa. The position focuses on policy documentation, endorsements, and maintaining accurate policyholder records, with an emphasis on efficiency and clear communication in a remote team.

You will support policy issuance through renewal processes, liaise with brokers and underwriters, and ensure compliance with regulatory requirements while contributing to a flexible, employee-friendly work environment.

Qualifications

• Experience in an administrative role, preferably within the insurance industry.
• Strong understanding of general insurance products and policy administration processes.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using office software, particularly Microsoft Word, Excel, and Outlook.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Clear and effective written and verbal communication skills.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A proactive approach to problem-solving and a willingness to learn.

Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Manage and maintain policyholder records, ensuring all information is up-to-date and compliant.
• Prepare and issue policy documents, certificates, and schedules.
• Respond to inquiries from policyholders, brokers, and internal teams regarding policy details and changes.
• Liaise with underwriters and claims handlers as necessary to resolve policy-related issues.
• Assist in the cancellation and rewriting of policies according to established procedures.
• Ensure compliance with regulatory requirements and internal company policies.
• Generate and distribute policy-related reports as required.
• Support the sales and customer service teams with administrative tasks related to policies.

Job description

About the Role

Our client, a reputable provider of general insurance solutions, is seeking an organized and proactive Policy Administrator to join their expanding, remote-first team. This role is essential for the smooth operation of our policy management processes, ensuring accuracy and efficiency from issuance to renewal. You will be responsible for managing policy documentation, processing endorsements, handling customer inquiries, and maintaining policyholder records with meticulous attention to detail. The ideal candidate will be adept at managing administrative tasks in a virtual environment and possess excellent communication skills. This is a fantastic opportunity to contribute to a company that prioritizes employee well-being and embraces the flexibility of remote work. You will be instrumental in delivering outstanding service to our valued clients.

Key Responsibilities

• Process new insurance policy applications, renewals, and endorsements accurately and efficiently.
• Manage and maintain policyholder records, ensuring all information is up-to-date and compliant.
• Prepare and issue policy documents, certificates, and schedules.
• Respond to inquiries from policyholders, brokers, and internal teams regarding policy details and changes.
• Liaise with underwriters and claims handlers as necessary to resolve policy-related issues.
• Assist in the cancellation and rewriting of policies according to established procedures.
• Ensure compliance with regulatory requirements and internal company policies.
• Generate and distribute policy-related reports as required.
• Support the sales and customer service teams with administrative tasks related to policies.

Requirements

• Previous experience in an administrative role, preferably within the insurance industry.
• A strong understanding of general insurance products and policy administration processes.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using office software, particularly Microsoft Word, Excel, and Outlook.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Clear and effective written and verbal communication skills.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• A proactive approach to problem-solving and a willingness to learn.
• A reliable internet connection and a suitable home office environment.

Benefits

• This fully remote role offers the ultimate flexibility, allowing you to work from anywhere in South Africa.
• Our client provides a competitive salary and a supportive remote team environment.
• Benefits include contributions towards medical aid and a provident fund.
• Opportunities for skills development and training in insurance administration are provided.
• You will be part of an innovative company culture that values its employees and promotes a healthy work-life balance.
• Enjoy the autonomy and convenience of managing your workday from home.