Insurance Policy Administrator

Placements24; Pietermaritzburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Annual leave

Sick leave

Training opportunities

Career progression

Job summary

Placements24 is seeking an Insurance Policy Administrator in Pietermaritzburg to manage the full life cycle of policies, from issuance to cancellations. The role emphasizes accuracy, efficiency, and strong administrative skills.

The ideal candidate will have 1–2 years in policy administration, solid knowledge of policy types, and proficiency in MS Office. This is an on-site position with opportunities for professional development within the insurance sector.

Qualifications

• 1–2 years of experience in insurance policy administration or similar role.
• Understanding of various policy types and their administration.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Based in or willing to commute to Pietermaritzburg, KwaZulu-Natal.
• Familiarity with insurance administration systems is an advantage.
• Matriculation certificate or equivalent qualification required.

Responsibilities

• Process new insurance policy applications with complete and accurate documentation.
• Issue policy documents, schedules, and endorsements per procedures.
• Manage renewals, including notices and renewal instructions.
• Handle amendments, endorsements, and cancellations accurately.
• Maintain policy records in the database ensuring data integrity.
• Respond to policyholder and broker queries on policy details and coverage.
• Coordinate with underwriting and sales teams to resolve issues.
• Prepare reports related to policy administration activities.
• Ensure compliance with regulatory requirements and internal policies.
• Support the team with additional administrative tasks as needed.

Skills

Organizational skills

Time management

Attention to detail

Microsoft Office

Communication

Interpersonal skills

Teamwork

Independent work

Commute to Pietermaritzburg

Education

Matriculation certificate

Tools

Insurance administration systems

Job description

About the Role

Our client, a reputable insurance company, is looking for a detail-oriented and organized Insurance Policy Administrator to join their team in Pietermaritzburg, KwaZulu-Natal . This role is essential for the smooth functioning of our policy administration department. You will be responsible for managing the entire lifecycle of insurance policies, from issuance and endorsements to renewals and cancellations. The ideal candidate will possess excellent administrative skills, a thorough understanding of insurance policies, and a commitment to accuracy and efficiency. This is an on-site position requiring diligent work within the office environment. You will play a crucial part in ensuring policyholders receive accurate documentation and timely updates, contributing to overall customer satisfaction and operational integrity.

Key Responsibilities

• Process new insurance policy applications, ensuring all required documentation is complete and accurate.
• Issue policy documents, schedules, and endorsements according to company procedures.
• Manage policy renewals, including generating renewal notices and processing renewal instructions.
• Handle policy amendments, endorsements, and cancellations accurately and efficiently.
• Maintain policy records in the company's database, ensuring data integrity.
• Respond to policyholder and broker queries regarding policy details, coverage, and administration.
• Liaise with underwriting and sales teams to resolve policy-related issues.
• Assist with the preparation of reports related to policy administration activities.
• Ensure compliance with regulatory requirements and internal policies.
• Support the team in other administrative tasks as needed.

Requirements

• A minimum of 1-2 years of experience in insurance policy administration or a similar administrative role.
• Good understanding of various insurance policy types and their administration.
• Excellent organizational and time management skills.
• Strong attention to detail and a commitment to accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Based in or willing to commute to Pietermaritzburg, KwaZulu-Natal.
• Familiarity with insurance administration systems is an advantage.
• Matriculation certificate or equivalent qualification required.

Benefits

• Our client offers a competitive starting salary, commensurate with your experience.
• Benefits include membership in a comprehensive medical aid scheme and a provident fund.
• Opportunities for on-the-job training and professional development within the insurance sector are provided.
• A stable and supportive work environment ensures job security and team cohesion.
• Being part of an established insurance provider offers excellent career progression pathways.
• Additional benefits include annual leave and sick leave.
• Exposure to various facets of the insurance business.