Insurance Operations Specialist - Policy Administration

Placements24; Polokwane; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid benefits

Retirement fund

Job summary

Placements24, based in Polokwane, seeks an experienced Insurance Operations Specialist to manage the end-to-end policy lifecycle, including issuance, endorsements, renewals, and cancellations, ensuring accuracy, compliance, and efficiency in all administrative processes.

You will work closely with sales, underwriting, and customer service teams, leveraging policy administration systems and MS Office to maintain accurate records, support system upgrades, and drive improvements in policy

Qualifications

• A National Diploma or Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in insurance operations with focus on policy administration.
• Thorough understanding of insurance policy lifecycle and administrative processes.
• Proficiency in using insurance policy administration systems and MS Office.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills, with the ability to prioritize tasks.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of the South African insurance market is advantageous.

Responsibilities

• Manage the processing of new insurance policy applications from submission to issuance.
• Handle policy endorsements, amendments, and cancellations accurately and efficiently.
• Process policy renewals, ensuring timely communication with policyholders and agents.
• Verify policy details and coverage information for accuracy and completeness.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Respond to inquiries from internal teams and external stakeholders regarding policy administration.
• Maintain accurate policy records in the administration system.
• Identify and troubleshoot issues related to policy data and system processing.
• Contribute to continuous improvement of policy administration processes and workflows.
• Assist in user acceptance testing for system upgrades or new software implementations.

Skills

Attention to detail

Organizational skills

Communication

Teamwork

Independent worker

Education

National Diploma or Bachelor's degree in Business Administration, Finance, or a related field

Tools

Policy administration software

MS Office

Job description

About the Role

Our client, a significant insurer operating in Polokwane, is seeking an experienced Insurance Operations Specialist to focus on policy administration. This critical role involves managing the end-to-end lifecycle of insurance policies, ensuring accuracy, compliance, and efficiency in all administrative processes. You will be responsible for policy issuance, endorsements, renewals, and cancellations, working closely with sales, underwriting, and customer service teams. The ideal candidate will have a meticulous attention to detail, strong organizational skills, and a comprehensive understanding of insurance policy administration systems and procedures relevant to the Polokwane market.

Key Responsibilities

• Manage the processing of new insurance policy applications, from initial submission to final issuance.
• Handle policy endorsements, amendments, and cancellations accurately and efficiently.
• Process policy renewals, ensuring timely communication with policyholders and agents.
• Verify policy details and coverage information for accuracy and completeness.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Respond to inquiries from internal teams and external stakeholders regarding policy administration.
• Maintain accurate policy records in the administration system.
• Identify and troubleshoot issues related to policy data and system processing.
• Contribute to the continuous improvement of policy administration processes and workflows.
• Assist in user acceptance testing for system upgrades or new software implementations.

Requirements

• A National Diploma or Bachelor's degree in Business Administration, Finance, or a related field.
• A minimum of 3 years of experience in insurance operations, with a specific focus on policy administration.
• Thorough understanding of insurance policy lifecycle, terminology, and common administrative processes.
• Proficiency in using insurance policy administration systems and standard office software (MS Office).
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of the South African insurance market is advantageous.

Benefits

• Our client offers a competitive salary, medical aid benefits, and a retirement fund.
• The position is based in Polokwane, offering a stable work environment within a growing company.
• Opportunities for professional development and career progression within insurance operations are available.

Join a dedicated team focused on delivering exceptional service and operational excellence.