Insurance Policy Administrator - Remote

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Paid time off

Professional development

Job summary

Placements24 is seeking an Insurance Policy Administrator to join a fully remote team supporting operations around Durban. The role focuses on processing policy applications, endorsements, renewals, and cancellations with strict adherence to regulatory standards.

The ideal candidate will be highly organized, detail-oriented, and proficient in Microsoft Office and policy administration software, thriving in a standalone, remote work environment.

Qualifications

• Previous experience in an administrative role, preferably within the insurance industry.
• Strong understanding of insurance policy administration processes and terminology.
• Excellent written and verbal communication skills for client interactions.

Responsibilities

• Process new insurance policy applications, endorsements, renewals, and cancellations accurately and efficiently.
• Verify policy information for accuracy and regulatory compliance.
• Maintain and update policyholder records in the database with data integrity and confidentiality.
• Respond to policyholder and broker inquiries regarding policy coverage and billing.
• Prepare policy documents and certificates and other relevant correspondence.
• Liaise with underwriters, sales teams, and other departments to resolve policy issues.

Skills

Attention to detail

Organizational skills

Remote work

Excellent communication

Tools

Microsoft Office Suite

Policy administration software

Job description

About the Role

Our client is looking for a meticulous Insurance Policy Administrator to join their expanding remote team, supporting their operations in and around Durban . This role is essential for ensuring the smooth and accurate management of insurance policies from issuance to renewal. You will be responsible for processing policy applications, endorsements, renewals, and cancellations, while maintaining precise records and ensuring compliance with regulatory standards. The ideal candidate is highly organized, detail-oriented, and possesses excellent administrative skills, thriving in an independent, remote work environment. You will be a key contributor to client satisfaction by ensuring all policy-related administrative tasks are handled efficiently and correctly.

Key Responsibilities

• Process new insurance policy applications, endorsements, renewals, and cancellations accurately and efficiently.


• Verify policy information, ensuring all details are correct and comply with underwriting guidelines and regulatory requirements.


• Maintain and update policyholder records in the company's database, ensuring data integrity and confidentiality.


• Respond to policyholder and broker inquiries regarding policy coverage, billing, and administrative procedures.


• Prepare policy documents, certificates, and other relevant correspondence.


• Liaise with underwriters, sales teams, and other departments to resolve policy-related issues.

Requirements

• Previous experience in an administrative role, preferably within the insurance industry .


• Strong understanding of insurance policy administration processes and terminology.


• Exceptional organizational skills and a keen eye for detail.


• Proficiency in Microsoft Office Suite and experience with policy administration software.


• Excellent written and verbal communication skills for clear interaction with clients and colleagues.


• Ability to work independently and manage workload effectively in a remote setting.

Benefits

• Competitive annual salary commensurate with experience.


• Fully remote working model, promoting flexibility and work-life balance.


• Comprehensive health, dental, and vision insurance coverage.


• Paid time off and company holidays.


• Opportunities for ongoing training and professional development in insurance administration .