Senior Policy Administrator

Placements24; Bloemfontein; On-site; ZAR 420,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Annual leave and sick leave

On-site Bloemfontein workplace

Professional development and training

Modern office infrastructure

Job summary

Placements24 in Bloemfontein, Free State, is seeking a Senior Policy Administrator to manage end-to-end policy administration, including issuance, endorsements, renewals and cancellations. The role requires meticulous data handling and strong collaboration with policyholders, agents, and internal teams.

The ideal candidate will have 4+ years in policy administration, solid regulatory knowledge, and experience mentoring junior staff.

Qualifications

• Minimum 4 years of experience in insurance policy administration or related role.
• Solid understanding of policy terms, products, and regulatory requirements.
• Proficiency with policy administration systems and MS Office.
• Excellent attention to detail and data accuracy.
• Ability to lead and mentor junior staff is advantageous.

Responsibilities

• Manage end-to-end administration of policies including issuance, endorsements, renewals, cancellations.
• Ensure accuracy and completeness of policy data in the system.
• Process policy changes promptly per procedures.
• Communicate with policyholders, agents, and internal teams.
• Verify information for underwriting and regulatory compliance.
• Generate policy documents and certificates.
• Assist in reconciling policy records and premiums.
• Provide guidance to junior policy administrators.
• Contribute to improving policy administration processes.

Skills

Policy administration

Data entry accuracy

Stakeholder communication

Supervisory experience

Microsoft Office

Tools

Policy administration software

Microsoft Office Suite

Job description

About the Role

Our client, a well-established insurance company, is seeking a detail-oriented and experienced Senior Policy Administrator to join their team in Bloemfontein, Free State, ZA. This role is integral to ensuring the accurate and efficient management of insurance policies throughout their lifecycle. The Senior Policy Administrator will be responsible for overseeing policy issuance, endorsements, renewals, and cancellations, ensuring compliance with company standards and regulatory requirements. This position requires a proactive individual with excellent organizational skills and a deep understanding of insurance policy administration. This is a key on-site role vital for maintaining operational excellence within the Bloemfontein branch. The successful candidate will be expected to contribute to process improvements and provide guidance to junior administrative staff.

Key Responsibilities

• Manage the end-to-end administration of insurance policies, including issuance, endorsements, renewals, and cancellations.
• Ensure the accuracy and completeness of policy data within the administration system.
• Process policy changes and updates promptly and efficiently, adhering to established procedures.
• Communicate effectively with policyholders, agents, and internal departments regarding policy inquiries and updates.
• Verify policy information and documentation for compliance with underwriting guidelines and regulatory standards.
• Generate policy documents, certificates, and other related correspondence.
• Assist in the reconciliation of policy records and premium payments.
• Identify and resolve discrepancies or issues related to policy administration.
• Provide guidance and support to junior policy administrators, fostering a high-performing team environment.
• Contribute to the development and implementation of improved policy administration processes.

Requirements

• A minimum of 4 years of experience in insurance policy administration or a related role.
• Thorough understanding of insurance products, policy terms, and conditions.
• Proficiency in using insurance policy administration systems and Microsoft Office Suite.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
• Good communication and interpersonal skills, able to interact professionally with various stakeholders.
• Knowledge of relevant South African insurance regulations and compliance requirements.
• Ability to work independently and collaboratively within an office environment.
• Experience in a supervisory or lead role is advantageous.

Benefits

• Competitive salary based on experience and qualifications.
• Stable, on-site working environment in Bloemfontein.
• Opportunities for professional development and training in insurance administration.
• Comprehensive medical aid and retirement fund contributions.
• Generous annual leave and sick leave benefits.
• Be part of a reputable and stable insurance organization.
• Access to modern office infrastructure and systems.
• Positive and supportive workplace culture.