Insurance Policy Administrator - Life & Health

Placements24; Centurion; On-site; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Training and development opportunities

Professional work environment

Job summary

Placements24 is seeking an Insurance Policy Administrator for their Centurion, Gauteng office. The role focuses on accurate management of life and health policies, maintaining up-to-date policyholder information, processing premiums, and handling inquiries with a customer-centric approach.

The successful candidate will join a collaborative team in a structured office environment, contributing to service excellence in the insurance sector and supporting smooth policy services operations.

Qualifications

• Minimum 3 years experience in insurance policy administration.
• Experience with life and health insurance products.
• Strong data entry accuracy and record-keeping.
• Proficiency in Microsoft Office and insurance software.

Responsibilities

• Process new policy applications, ensuring all documentation is complete and accurate.
• Manage policy endorsements, changes, and updates in the system.
• Handle premium collections and ensure timely allocations.
• Respond to policyholder inquiries via phone, email, and in person.
• Generate policy documents, statements, and renewal notices.
• Liaise with sales agents and departments to resolve policy issues.
• Maintain organized policy files, physical and digital.
• Assist with reports on policy administration and client data.
• Ensure compliance with company policies and regulatory requirements.

Skills

Organizational skills

Time management

Attention to detail

MS Office proficiency

Communication skills

Teamwork

Education

Matriculation certificate

Tools

Insurance administration software

Job description

About the Role

Our client, a prominent insurance provider in the region, is seeking a meticulous and organized Insurance Policy Administrator to join their team in Centurion, Gauteng . This role is essential for the smooth operation of our policy services department, focusing on the accurate management and administration of life and health insurance policies. The successful candidate will be responsible for a wide range of administrative tasks, ensuring that policyholder information is up-to‑date, premiums are processed correctly, and inquiries are handled efficiently. This is a fantastic opportunity for an individual with strong administrative skills and a passion for the insurance industry to contribute to a leading company known for its commitment to client satisfaction and service excellence. You will be working within a dedicated office environment, collaborating closely with colleagues.

Key Responsibilities

• Process new policy applications, ensuring all required documentation is complete and accurate.
• Manage policy endorsements, changes, and updates, reflecting them accurately in the system.
• Handle premium collections and ensure timely and accurate allocation.
• Respond to policyholder inquiries via phone, email, and in person regarding policy details, coverage, and billing.
• Generate policy documents, statements, and renewal notices.
• Liaise with sales agents and other departments to resolve policy-related issues.
• Maintain accurate and organized policy files, both physical and digital.
• Assist with the preparation of reports related to policy administration and client data.
• Ensure compliance with company policies and regulatory requirements in all administrative tasks.

Requirements

• A minimum of 3 years of experience in insurance policy administration or a similar administrative role.
• Proven experience with life and health insurance products is essential.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and record keeping.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with insurance administration software.
• Effective communication and interpersonal skills, with a customer-centric approach.
• Ability to work effectively within a team environment.
• A matriculation certificate is required; further relevant qualifications or courses are advantageous.
• Understanding of South African insurance regulations.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid and retirement fund contributions.
• This role provides a stable and supportive work environment within our Centurion, Gauteng office.
• You will have the opportunity to grow your skills and knowledge within the dynamic insurance sector.
• Training and development opportunities will be provided to enhance your career progression.
• We offer a predictable work schedule and a professional setting, allowing for a healthy work-life balance.
• Join a company that values its employees and offers a clear career path within policy administration.