Policy Administration Manager

Placements24; Gauteng; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive executive salary package.

Annual performance bonus and profit分享

Comprehensive medical aid and退休 fund

Generous leave allocation.

Professional development and training.

Stable employer with strong culture.

Prime office location in Pretoria.

Access to advanced technology and syst

Job summary

Placements24 is seeking a Policy Administration Manager for its client, a well-established insurance company in Pretoria, Gauteng. The role focuses on overseeing policy lifecycle processes, ensuring accuracy, compliance and operational excellence within a growing team.

You will lead administrators, implement process improvements, and partner with sales, claims and IT to deliver reliable service to policyholders from issuance through endorsements and cancellations.

Qualifications

• 6–8 years in insurance policy administration with 3+ years in management.
• Proven ability to lead large teams and manage complex processes.
• Strong knowledge of policy lifecycle, compliance, and regulatory standards.
• Experience with policy administration systems and data reporting.

Responsibilities

• Manage day-to-day policy administration operations.
• Oversee applications, endorsements, renewals and cancellations.
• Develop and monitor policies for efficiency and compliance.
• Train, mentor and evaluate staff performance.
• Ensure regulatory adherence and quality standards.
• Collaborate with sales, claims and IT to improve processes.
• Manage system configurations and enhancements.
• Generate reports on performance metrics for senior management.
• Identify process improvements to reduce errors.
• Maintain knowledge of insurance products and market dynamics.

Skills

Leadership

Process optimization

Team supervision

Regulatory compliance

Stakeholder management

Education

Bachelor's degree in Business Administration or related field

Tools

Policy administration software

Microsoft Office

Job description

About the Role

Our client, a well-established insurance company, is seeking a dedicated and detail-oriented Policy Administration Manager to oversee their operations in Pretoria, Gauteng. This leadership position requires a strong understanding of policy lifecycle management, process optimization, and team supervision. The successful candidate will be responsible for ensuring the accuracy, efficiency, and compliance of all policy administration functions, from issuance to endorsements and cancellations. This is a critical role for an experienced manager looking to make a significant impact within a reputable organization in Pretoria. Our client is committed to operational excellence and providing superior service to its policyholders. You will lead a team of skilled administrators, driving performance and fostering a culture of continuous improvement. This role is office-based, offering a stable and collaborative working environment in Gauteng. We are looking for a proactive leader with a proven ability to manage complex administrative processes and large teams effectively. Your expertise will be vital in maintaining the integrity and efficiency of our policy administration systems.

Key Responsibilities

• Manage and supervise the day-to-day operations of the policy administration department.


• Oversee the accurate and timely processing of new policy applications, endorsements, renewals, and cancellations.


• Develop, implement, and monitor policies and procedures to ensure operational efficiency and compliance.


• Train, mentor, and evaluate the performance of policy administration staff.


• Ensure adherence to regulatory requirements and internal quality standards for all policy-related activities.


• Collaborate with other departments, such as sales, claims, and IT, to resolve issues and improve processes.


• Manage system configurations and enhancements related to policy administration platforms.


• Analyze departmental performance metrics and generate reports for senior management.


• Identify opportunities for process improvement and implement solutions to enhance efficiency and reduce errors.


• Maintain a strong understanding of insurance products and market dynamics relevant to policy administration.

Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.


• A minimum of 6-8 years of experience in insurance policy administration, with at least 3 years in a managerial or supervisory role.


• Proven experience in managing large teams and complex administrative processes within the insurance sector in South Africa.


• In-depth knowledge of policy administration systems and best practices.


• Strong understanding of insurance regulations and compliance requirements.


• Excellent leadership, team management, and motivational skills.


• Exceptional organizational, problem-solving, and analytical abilities.


• Proficiency in Microsoft Office Suite and experience with policy administration software.


• Strong communication and interpersonal skills, with the ability to interact effectively with staff and management.


• A commitment to quality, accuracy, and continuous improvement.

Benefits

• Competitive executive salary package.


• Annual performance bonus and potential for profit sharing.


• Comprehensive medical aid and retirement fund benefits.


• Generous leave allocation.


• Opportunities for professional development and leadership training.


• A stable and reputable employer with a strong corporate culture.


• Prime office location in Pretoria.


• Access to advanced technology and systems.