Insurance Policy Administrator

Placements24; Kempton Park; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid and provident fund

Annual leave and public holidays

Career progression opportunities

Job summary

Placements24 in Gauteng seeks a detail-oriented Insurance Policy Administrator to join the team in Tembisa. You will manage policy lifecycles, ensure data accuracy, and support sales and underwriting with timely documentation.

The role is hybrid, combining in-office collaboration in Tembisa with flexible remote work. Applicants should have strong admin experience, excellent data entry, and a proactive service mindset to maintain policy records and respond to queries.

Qualifications

• Administrative experience, preferably in insurance.
• Excellent data entry and accuracy.
• Proficiency in Word, Excel, Outlook.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Hybrid role requiring in-office presence in Tembisa.

Responsibilities

• Administer and maintain a portfolio of insurance policies with accurate records.
• Process new policy applications, renewals, endorsements, and cancellations.
• Verify policy details for underwriting guidelines and procedures.
• Generate policy documents, schedules, and certificates.
• Liaise with sales teams, underwriters, and clients to resolve queries.
• Maintain policyholder databases and update information.
• Prepare reports on policy status and in-force business.
• Handle client inquiries about policy details and procedures.
• Ensure prompt and professional policy-related correspondence.
• Support underwriting with required documentation.

Skills

Data entry accuracy

Organizational skills

Communication skills

Teamwork

Attention to detail

Tools

Microsoft Office Suite

Policy administration systems

Job description

About the Role

Our client is seeking a detail-oriented and organized Insurance Policy Administrator to join their vibrant team in Tembisa, Gauteng . This role involves managing the lifecycle of insurance policies, ensuring accuracy in record-keeping, and providing essential support to the sales and underwriting departments. The successful candidate will be instrumental in maintaining policyholder data integrity and facilitating smooth administrative operations. This is a hybrid role, requiring a blend of in-office collaboration and remote flexibility. We are looking for an individual with a strong administrative background, a keen eye for detail, and a commitment to providing excellent service. The policy administrator will handle a variety of tasks, from data entry and policy issuance to renewals and endorsements. You will work closely with team members to ensure that all policy-related documentation is up-to-date and accessible. This position offers a fantastic opportunity to grow within the insurance industry and develop specialized skills in policy management. Our client prides itself on a supportive work environment and opportunities for career advancement.

Key Responsibilities

• Administer and maintain a portfolio of insurance policies, ensuring accuracy and completeness of all records.
• Process new policy applications, renewals, endorsements, and cancellations efficiently.
• Verify policy details and ensure compliance with underwriting guidelines and company procedures.
• Generate policy documents, schedules, and certificates for clients and brokers.
• Liaise with sales teams, underwriters, and clients to resolve queries and discrepancies related to policies.
• Maintain policyholder databases and update information as required.
• Assist in preparing reports on policy status, in-force business, and other relevant metrics.
• Handle client inquiries regarding policy details, coverage, and administrative procedures.
• Ensure all policy-related correspondence is managed promptly and professionally.
• Support the underwriting team by providing necessary documentation and information for risk assessment.

Requirements

• Proven experience in an administrative role, preferably within the insurance industry.
• Excellent data entry skills and a high level of accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively both independently and as part of a team.
• Understanding of insurance terminology and policy structures is an advantage.
• Experience with policy administration systems is a plus.
• Must be able to commute to Tembisa, Gauteng for in-office requirements as part of the hybrid model.
• A proactive attitude and a willingness to learn new processes.

Benefits

• An attractive annual salary of ZAR.
• Hybrid work arrangement offering flexibility.
• Opportunities for training and professional development in insurance administration.
• Participation in a dynamic and supportive team environment.
• Contribution towards medical aid and provident fund.
• Standard annual leave and public holidays.
• Potential for career progression within the company.