Insurance Policy Administrator

Placements24; Paarl; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Permanent, full-time

Training on systems

Pension & medical aid

Job summary

Placements24 is hiring an Insurance Policy Administrator in Paarl, Western Cape. The role focuses on accurate administration of policies throughout their lifecycle, including new applications, endorsements, renewals, and cancellations.

You will maintain records, support underwriting and claims teams, and ensure regulatory compliance. The ideal candidate has 2+ years in insurance policy administration, strong organizational skills, and proficiency with insurance software and MS Office.

Qualifications

• Grade 12 certificate required.
• Minimum of 2 years of experience in insurance policy administration or similar role.
• Proficiency with insurance administration software and MS Office Suite.

Responsibilities

• Process new policy applications with accuracy.
• Manage endorsements, amendments and updates.
• Handle renewals and cancellations.
• Maintain up-to-date policy records in the admin system.
• Respond to inquiries from staff, agents and policyholders.
• Prepare policy documents, schedules and certificates.
• Ensure compliance with regulatory requirements and SLAs.
• Support underwriting and claims teams with policy information.
• Contribute to continuous process improvement.

Skills

Strong organizational skills

Attention to detail

Communication skills

Education

Grade 12 certificate

IIASA (advantageous)

Tools

Insurance administration software

MS Office (Word, Excel, Outlook)

Job description

About the Role

Our client, a reputable and established insurance provider, is seeking a detail-oriented and efficient Insurance Policy Administrator to join their operations team in **Paarl, Western Cape**. This role is fundamental to the smooth functioning of the company, involving the accurate administration and management of insurance policies throughout their lifecycle. You will be responsible for processing new policies, endorsements, renewals, and cancellations, ensuring all documentation is correctly processed and maintained. The ideal candidate will possess strong organizational skills, a keen eye for detail, and a solid understanding of insurance administrative processes. This is a key operational role within the **Paarl** branch, contributing to the reliable service delivery our client is known for in the **Western Cape**.

Key Responsibilities

• Process new insurance policy applications, ensuring accuracy and completeness of information.
• Manage policy endorsements, amendments, and updates according to client requests and company procedures.
• Handle policy renewals, preparing documentation and communicating with policyholders as needed.
• Process policy cancellations and ensure all related administrative tasks are completed.
• Maintain accurate and up-to-date policy records in the company's administration system.
• Respond to policy-related inquiries from internal staff, agents, and policyholders.
• Assist with the preparation of policy documents, schedules, and certificates.
• Ensure compliance with regulatory requirements and internal service level agreements.
• Support the underwriting and claims teams with policy information as required.
• Contribute to the continuous improvement of administrative processes.

Requirements

• A Grade 12 certificate is essential; additional qualifications in insurance administration (e.g., IIASA) are advantageous.
• Minimum of 2 years of experience in insurance policy administration or a similar administrative role within the financial services sector.
• Proficiency in using insurance administration software and MS Office Suite (Word, Excel, Outlook).
• Strong understanding of insurance policy types and administrative procedures.
• Excellent organizational and time management skills, with the ability to prioritize tasks.
• High level of accuracy and attention to detail.
• Good communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• A commitment to providing excellent administrative support.
• Familiarity with the **Paarl** and surrounding **Western Cape** area is beneficial.

Benefits

• Competitive salary package.
• Permanent, full-time employment with job security.
• Opportunity to work with a respected insurance brand.
• Comprehensive training on company systems and products.
• Pension fund and medical aid contributions.
• A stable and supportive office environment.
• Opportunities for learning and skill development in insurance operations.
• Potential for advancement into more senior administrative or operational roles.