Insurance Policy Administrator - Personal Lines

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Training and development

Career growth opportunities

Friendly team environment

Job summary

Placements24 in Stellenbosch seeks an Insurance Policy Administrator to manage personal line policies, renewals, endorsements, and cancellations. You will support sales and underwriting with accurate policy lifecycle handling and customer service excellence.

The role requires meticulous administrative skills, familiarity with personal insurance products, and the ability to work in a hybrid environment. Candidates with NQF level 4 insurance qualifications are favored.

Qualifications

• Extensive experience in policy administration for personal lines.
• Knowledge of personal insurance products and underwriting basics.
• Strong administrative and organizational skills with high attention to detail.
• Proficiency with insurance software systems and MS Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Administer and maintain a portfolio of personal insurance policies (household, vehicle, liability).
• Process new business applications, renewals, endorsements and cancellations accurately.
• Verify policy information for compliance with underwriting guidelines and regulations.
• Respond to inquiries from policyholders and brokers regarding coverage and billing.
• Generate policy documents, schedules and other correspondence.
• Maintain accurate policy records in the administration system.
• Collaborate with underwriters and claims to resolve issues.
• Assist with reporting on policy administration activities.
• Identify opportunities for process improvements within policy administration.
• Ensure excellent customer service at all times.

Skills

Insurance policy administration

Personal lines

Attention to detail

MS Office

Education

NQF level 4

Tools

MS Office Suite

Insurance software

Job description

About the Role Our client, a reputable insurance provider in Stellenbosch, Western Cape, is seeking a meticulous Insurance Policy Administrator to join their Personal Lines department. This role is crucial for the efficient management and administration of insurance policies, ensuring accuracy and compliance. Responsibilities include processing new policies, renewals, endorsements, and cancellations, as well as handling customer inquiries related to policy details. The ideal candidate will possess strong administrative skills, attention to detail, and a solid understanding of personal insurance products. This is a fantastic opportunity to work within a well-established company in the picturesque Western Cape and contribute to its operational excellence. You will be a key support for the sales and underwriting teams, ensuring seamless policy lifecycle management. We are looking for an organized and proactive individual committed to delivering high‑quality administrative support and excellent customer service.

Key Responsibilities

• Administer and maintain a portfolio of personal insurance policies (e.g., household, personal liability, vehicle).
• Process new business applications, policy renewals, endorsements, and cancellations accurately and efficiently.
• Verify policy information, ensuring compliance with underwriting guidelines and regulatory requirements.
• Respond to policyholder and broker inquiries regarding policy coverage, changes, and billing.
• Generate policy documents, schedules, and other relevant correspondence.
• Maintain accurate policy records in the company's administration system.
• Liaise with underwriters and claims departments to resolve policy‑related issues.
• Assist with the preparation of reports on policy administration activities.
• Identify opportunities for process improvements within policy administration.
• Ensure excellent customer service is provided at all times.

Requirements

• Proven experience in insurance policy administration, preferably within personal lines.
• Good understanding of various personal insurance products.
• Strong administrative and organizational skills, with exceptional attention to detail.
• Proficiency in using insurance administration software and MS Office Suite.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• A commitment to customer service and ethical business practices.
• Relevant insurance qualifications (e.g., NQF level 4) are a plus.
• Ability to work both independently and collaboratively in a team environment.
• Familiarity with the Stellenbosch, Western Cape region is beneficial.

Benefits

• Competitive annual salary up to R .
• Hybrid work model providing flexibility.
• Opportunity to work for a respected insurance company in Stellenbosch.
• Contributions to medical aid and retirement fund.
• Training and development opportunities within the insurance sector.
• A friendly and supportive team atmosphere.
• Convenient office location in the Western Cape.
• Potential for career growth within the company.
• Employee wellness initiatives.
• Exposure to a wide range of personal insurance products.