Senior Operations Manager - Banking Services

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Medical aid

Retirement fund

Leadership training

Hybrid work arrangement

Professional development opportunities

Job summary

Placements24 seeks a strategic Senior Operations Manager for a Mahikeng, North West branch. This hybrid role blends on-site leadership with remote planning and reporting to optimize daily banking operations and customer service.

The ideal candidate will hold a Bachelor's degree and have 6+ years in banking operations, with strong leadership, regulatory knowledge, and a proven track record in risk controls and cross-functional collaboration.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 6 years of progressive experience in banking operations management.
• Proven leadership and team management skills.
• In-depth knowledge of banking products, services, and regulatory frameworks.
• Strong understanding of operational risk management and internal controls.

Responsibilities

• Oversee day-to-day banking operations, ensuring efficiency and accuracy.
• Develop and implement operational policies and procedures to enhance service delivery and compliance.
• Lead, mentor, and motivate a team of banking professionals.
• Monitor KPIs and implement strategies to achieve operational targets.
• Ensure strict adherence to all regulatory requirements, AML/CTF policies, and internal controls.
• Manage branch resources, including staff scheduling, budget, and operational infrastructure.
• Drive customer satisfaction initiatives and resolve complex customer issues.
• Collaborate with other departments to streamline processes and improve cross-functional workflows.
• Identify and implement process improvements to increase efficiency and reduce costs.

Skills

Leadership

Banking operations

Regulatory knowledge

Analytical thinking

Problem-solving

Communication

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

Banking software

Job description

About the Role

Our client, a dynamic and customer-focused bank, is seeking a strategic and experienced Senior Operations Manager for their branch in Mahikeng, North West . This hybrid role offers a unique opportunity to lead and optimize banking operations, blending essential on-site leadership with remote flexibility for strategic planning and reporting. You will be responsible for overseeing daily operations, ensuring efficiency, regulatory compliance, and exceptional customer service. This position is critical for maintaining the bank's operational excellence and fostering a high-performing team environment. The ideal candidate will possess strong leadership skills, a deep understanding of banking processes, and a commitment to driving continuous improvement.

Key Responsibilities

• Oversee and manage all day-to-day banking operations, ensuring efficiency and accuracy.
• Develop and implement operational policies and procedures to enhance service delivery and compliance.
• Lead, mentor, and motivate a team of banking professionals.
• Monitor key performance indicators (KPIs) and implement strategies to achieve operational targets.
• Ensure strict adherence to all regulatory requirements, AML/CTF policies, and internal controls.
• Manage branch resources, including staff scheduling, budget, and operational infrastructure.
• Drive customer satisfaction initiatives and resolve complex customer issues.
• Collaborate with other departments to streamline processes and improve cross-functional workflows.
• Identify and implement process improvements to increase efficiency and reduce costs.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 6 years of progressive experience in banking operations management.
• Proven leadership and team management skills.
• In-depth knowledge of banking products, services, and regulatory frameworks.
• Strong understanding of operational risk management and internal controls.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in banking software and technology.
• Ability to manage effectively in a hybrid work environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and leadership training.
• Exposure to diverse banking operations and strategic initiatives.
• A supportive and team-oriented work culture.
• A balanced hybrid work arrangement.