Operations Manager - Financial Services

Placements24; Soweto; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus potential

Medical and retirement benefits

Professional development

Hybrid work environment

Job summary

Placements24 is seeking an experienced Operations Manager to oversee financial services operations in Soweto. This hybrid role focuses on ensuring efficient day-to-day processes, leading a team, and implementing strategies to improve service delivery and operational excellence.

The ideal candidate has a Bachelor’s degree and at least five years in operations management, with a strong track record in process improvement, risk management and cross-department collaboration.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 5+ years of experience in operations management, preferably in financial services.
• Proven experience in process improvement and leadership.
• Strong risk management and regulatory compliance knowledge.
• Excellent problem-solving and organizational skills.
• Hybrid work capability required.

Responsibilities

• Manage and optimize daily operational workflows.
• Lead and develop a team of operational staff.
• Implement process improvements to reduce costs.
• Oversee operational risk management and compliance.
• Collaborate with other departments to align goals.
• Monitor KPIs and report performance to senior management.

Skills

Leadership

Process optimization

Team development

Hybrid work

Education

Bachelor's degree in Business Administration

Job description

About the Role

Our client is seeking an experienced and proactive Operations Manager to oversee their financial services operations in Soweto . This hybrid role is crucial for ensuring the efficient and effective day-to-day functioning of the company's operational processes. You will be responsible for process improvement, team leadership, and implementing strategies to enhance service delivery and operational excellence. This is an exciting opportunity for a results-oriented leader to make a significant impact within a growing financial services organization, balancing office and remote responsibilities.

Key Responsibilities

• Manage and optimize daily operational workflows, ensuring efficiency and accuracy in service delivery.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture.
• Implement process improvements and best practices to enhance productivity and reduce costs.
• Oversee the management of operational risks and ensure compliance with relevant regulations.
• Collaborate with other departments to ensure seamless integration of operational activities with business objectives.
• Monitor key performance indicators (KPIs) and report on operational performance to senior management.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably within the financial services sector.
• Proven experience in process improvement, efficiency optimization, and team leadership.
• Strong understanding of operational risk management and compliance within financial services.
• Excellent problem-solving, decision-making, and organizational skills.
• Effective communication and interpersonal skills, adept at working in a hybrid model.

Benefits

• Competitive salary and annual bonus potential.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and leadership training.
• A supportive and collaborative work environment.
• Flexible work arrangements supporting a healthy work-life balance through hybrid options.