Head of Retail Banking Operations

Placements24; Bloemfontein; On-site; ZAR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Executive-level compensation

Relocation assistance

Career growth opportunities

Medical, retirement, life insurance

Job summary

Placements24 is seeking an experienced Head of Retail Banking Operations in Bloemfontein to lead the retail banking network and drive efficiency, customer experience, and regulatory compliance. The role oversees day-to-day operations, strategic planning, and a large team to support business growth and profitability.

Ideal candidates bring a strong background in retail banking operations, 10+ years of leadership experience, and a proven ability to optimize processes while maintaining high service

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• MBA preferred for senior leadership role.
• 10+ years in retail banking operations management.
• Proven track record leading large operational teams and complex processes.
• Strong understanding of retail banking products, services, and regulatory landscape.
• Excellent strategic planning, leadership and change management skills.
• Proven ability to drive operational excellence and improve customer experience.

Responsibilities

• Direct and manage all aspects of retail banking operations, including branches, support and back-office.
• Develop and execute strategic operational plans to achieve business objectives and profitability.
• Implement and optimize processes to improve efficiency and reduce costs.
• Lead, mentor and develop a high-performing operations team.
• Ensure adherence to regulatory requirements, policies and risk management.
• Monitor performance metrics, identify trends and take corrective actions as needed.

Skills

Leadership

Strategic thinking

Change management

Regulatory compliance

Operations management

Customer experience

Education

Bachelor's degree in Business Administration

MBA (preferred)

Job description

About the Role

Our client is seeking an experienced and visionary Head of Retail Banking Operations to lead their retail banking division in Bloemfontein . This senior leadership role is responsible for overseeing the day-to-day operations of the retail banking network, driving efficiency, enhancing customer experience, and ensuring compliance with all regulatory standards. You will manage a large team, develop operational strategies, and implement process improvements to support business growth and profitability. The ideal candidate is a strategic thinker with a deep understanding of retail banking dynamics and a proven ability to manage complex operational environments.

Key Responsibilities

• Direct and manage all aspects of retail banking operations, including branch services, customer support, and back-office functions.
• Develop and execute strategic operational plans to achieve business objectives and enhance profitability.
• Implement and optimize operational processes to improve efficiency, reduce costs, and enhance customer satisfaction.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and continuous improvement.
• Ensure adherence to all regulatory requirements, internal policies, and risk management protocols.
• Monitor operational performance metrics, identify trends, and implement corrective actions as needed.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.
• 10+ years of progressive experience in retail banking operations management.
• Demonstrated success in leading large operational teams and managing complex banking processes.
• Strong understanding of retail banking products, services, and regulatory landscape.
• Excellent strategic planning, leadership, and change management skills.
• Proven ability to drive operational excellence and improve customer experience.

Benefits

• Executive-level compensation package including base salary and significant bonus.
• Comprehensive benefits including medical, retirement, and life insurance.
• Significant career growth opportunities within a leading financial institution.
• Leadership role with substantial impact on business strategy and performance.
• Relocation assistance available for candidates relocating to Bloemfontein .