Operations Manager - Banking

Placements24; Benoni; On-site; ZAR 650,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Medical aid

Retirement fund

Career advancement

Wellness programs

Job summary

Placements24 is seeking an experienced Operations Manager to oversee daily branch operations in Benoni. You will ensure smooth customer service, accurate transaction processing, and effective staff management.

This leadership role focuses on risk control, regulatory compliance, and delivering excellent client experiences. The ideal candidate has aBachelor's degree and at least 5 years in banking operations, including 2 years in a supervisory capacity.

Qualifications

• 5+ years in banking operations
• 2+ years in supervisory/management role
• Strong knowledge of banking products and procedures
• Solid understanding of regulatory compliance

Responsibilities

• Manage daily branch operations including customer service and teller functions.
• Ensure adherence to banking regulations and internal policies.
• Lead, train and motivate staff to meet performance targets and service standards.
• Oversee processing of transactions, account openings and loan applications.
• Identify opportunities for process improvements and cost-efficiency.

Skills

Leadership

Customer service

Operational excellence

Staff training

Risk management

Education

Bachelor's degree in Business Administration or Finance

Job description

About the Role

Our client is seeking an experienced and efficient Operations Manager to oversee the daily operations of their banking branch in Benoni . This role is critical in ensuring the smooth, effective, and compliant functioning of all operational aspects, including customer service, transaction processing, and staff management. You will be responsible for optimizing operational workflows, managing risks, and leading a team to deliver exceptional service to clients. This is a leadership opportunity within the dynamic Gauteng financial sector.

Key Responsibilities

• Manage and direct daily branch operations, including customer service, teller functions, and account management.
• Ensure adherence to all banking regulations, internal policies, and security procedures.
• Lead, train, and motivate operational staff to achieve performance targets and service standards.
• Oversee the efficient processing of transactions, account opening, and loan applications.
• Identify opportunities for operational improvements and implement process enhancements.
• Manage branch resources, including staffing, supplies, and technology, to ensure cost-effectiveness.
• Handle escalated customer issues and ensure timely resolution.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory or management capacity.
• In-depth knowledge of banking products, services, and operational procedures.
• Strong understanding of regulatory compliance within the banking industry.
• Proven leadership, team management, and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills.

Benefits

• Competitive salary and performance-based bonus.
• Comprehensive medical aid and retirement fund benefits.Opportunities for career advancement within the banking group.
• Dynamic work environment with a focus on operational excellence in Benoni .
• Employee assistance programs and wellness initiatives.