Operations Manager - Banking

Placements24; Vereeniging; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement plan

Leadership development

Dynamic work environment

Job summary

Placements24 in Vereeniging seeks an experienced Operations Manager to oversee the operational efficiency of banking services. You will lead day-to-day operations, manage budgets, and implement process improvements to boost productivity and customer satisfaction.

The role requires managing a distributed team, ensuring regulatory compliance, and driving performance in a hybrid on-site/off-site environment.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 6 years of experience in banking operations management.
• Proven track record in process improvement, efficiency gains, and team leadership.
• Strong understanding of banking products, services, and regulatory requirements.
• Excellent problem-solving, organizational, and communication skills.
• Ability to manage hybrid work dynamics and motivate a distributed team.

Responsibilities

• Manage and direct daily banking operations, including account management, transaction processing, and customer service.
• Develop and implement operational strategies and procedures to improve efficiency and reduce costs.
• Lead, train, and motivate operational teams to achieve performance targets and maintain high service standards.
• Monitor operational performance metrics and identify areas for improvement and innovation.
• Ensure compliance with banking regulations, security protocols, and internal policies.
• Collaborate with IT, risk, and finance to ensure seamless service integration.

Skills

Leadership

Problem-solving

Communication

Education

Bachelor's degree in Business Administration, Finance, or related field

Job description

About the Role

Our client is seeking a results-driven and experienced Operations Manager to oversee the operational efficiency of their banking services in Vereeniging . This role is responsible for managing day-to-day operations, ensuring seamless service delivery, and implementing process improvements to enhance productivity and customer satisfaction. You will lead a team of operational staff, manage budgets, and ensure compliance with banking regulations and internal policies. The ideal candidate has a strong background in financial services operations and a proven ability to optimize processes and manage teams effectively. This hybrid role requires both on-site presence and the flexibility to manage remote aspects of operations.

Key Responsibilities

• Manage and direct daily banking operations, including account management, transaction processing, and customer service.
• Develop and implement operational strategies and procedures to improve efficiency and reduce costs.
• Lead, train, and motivate operational teams to achieve performance targets and maintain high service standards.
• Monitor operational performance metrics and identify areas for improvement and innovation.
• Ensure compliance with all banking regulations, security protocols, and internal policies.
• Collaborate with other departments, including IT, risk, and finance, to ensure seamless service integration.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 6 years of experience in banking operations management.
• Proven track record in process improvement, efficiency gains, and team leadership.
• Strong understanding of banking products, services, and regulatory requirements.
• Excellent problem-solving, organizational, and communication skills.
• Ability to manage hybrid work dynamics and motivate a distributed team.

Benefits

• Competitive salary and annual performance bonus.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Opportunities for leadership development and career advancement.
• A dynamic work environment focused on innovation and service excellence.