Operations Manager - Banking

Placements24; LegKraal Gate; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Leadership development

Career advancement

Job summary

Placements24 is assisting a banking client in Mahikeng to find an experienced Operations Manager to oversee day-to-day branch operations, customer service, transaction processing, and staff management.

The role requires a Bachelor’s degree and at least six years in banking operations, with three in leadership. You will implement policies, improve processes, ensure compliance, and lead a high-performing team in the North West province.

Qualifications

• Bachelor's degree in business/management or related field.
• Minimum 6 years in banking operations, 3+ in supervisory/management roles.
• Strong knowledge of banking products, services and regulatory requirements.
• Proven leadership, problem solving and decision-making skills.

Responsibilities

• Manage and direct all branch operations, ensuring compliance with bank policies.
• Supervise and train branch staff to foster a productive, customer-focused environment.
• Oversee transaction processing, cash management and security protocols to minimize risk.
• Implement and improve operational processes to boost efficiency and satisfaction.
• Manage branch budgets and resources to achieve operational goals.

Skills

Leadership

Staff management

Operations management

Banking knowledge

Regulatory knowledge

Customer service

Education

Bachelor's degree in Business Administration/Management

Job description

Our client is seeking an experienced and efficient Operations Manager to oversee the day-to-day operations of their banking branch in Mahikeng . This role is vital in ensuring the smooth, secure, and efficient functioning of all branch operations, including customer service, transaction processing, and staff management. You will be responsible for implementing operational policies, improving processes, and maintaining high standards of service delivery. This position offers a significant leadership opportunity within the North West region.

Key Responsibilities

• Manage and direct all branch operations, ensuring compliance with bank policies and procedures.
• Supervise and train branch staff, fostering a productive and customer-focused work environment.
• Oversee transaction processing, cash management, and security protocols to minimize risks.
• Implement and improve operational processes to enhance efficiency and customer satisfaction.
• Manage branch budgets and resources effectively to achieve operational goals.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 6 years of experience in banking operations, with at least 3 years in a supervisory or management role.
• Strong understanding of banking products, services, and regulatory requirements.
• Proven leadership, problem-solving, and decision-making skills.
• Excellent customer service and communication abilities, with a focus on operational excellence in Mahikeng .

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for leadership development and career advancement within the banking sector.
• A dynamic and challenging work environment with a strong focus on operational efficiency.
• Direct impact on the success of a key branch in the North West province.