Senior NOC Engineer: Network Reliability & Incidents Lead

ATS Client; Midrand; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Rotational shifts

Job summary

ATS Client in Midrand is seeking a Senior NOC Engineer to join our high-performing technical operations team. You will lead escalation handling, monitor large-scale networks, and coordinate with field engineers to ensure service reliability.

You will mentor junior staff, participate in capacity planning, and improve network performance across VPN, VoIP and cloud environments. A relevant certification and 3–4 years NOC experience are required.

Qualifications

• 3-4 years' experience in a NOC/ISP networking environment.
• Relevant networking certification is required.
• Strong knowledge of IP networking, routing protocols, and wireless infrastructure.
• Experience with wireless technologies and vendors such as Ubiquiti or Cambium.
• Understanding of access, core networking and topology design.

Responsibilities

• Provide high-level technical support to field operations on escalated network issues.
• Oversee network incidents, outages, and service restoration processes.
• Monitor network performance and identify faults, congestion, or degradation.
• Investigate recurring connectivity issues with monitoring tools.
• Support VPN, VoIP, and cloud-related services.
• Manage capacity planning and client migrations to optimize performance.
• Configure and maintain routing, VLAN, MPLS, and IP addressing.
• Handle escalations from Tier 3 and other stakeholders.
• Collaborate with infrastructure, RF, and field engineering teams.
• Assist with upgrades, changes, documentation, and projects.
• Mentor junior engineers and guide NOC operations.
• Ensure adherence to security standards and procedures.

Skills

NOC experience

IP networking

Wireless networking

Network monitoring

Escalation management

Leadership

Troubleshooting

CCNP advantage

Tools

Ubiquiti

Cambium

Job description

ATS Client in Midrand is seeking a Senior NOC Engineer to join our high-performing technical operations team. You will lead escalation handling, monitor large-scale networks, and coordinate with field engineers to ensure service reliability.

You will mentor junior staff, participate in capacity planning, and improve network performance across VPN, VoIP and cloud environments. A relevant certification and 3–4 years NOC experience are required.