NOC Network Engineer — Real-Time Connectivity (Onsite)

ATS Client; Midrand; On-site; ZAR 360,000 - 520,000; Full time

Job summary

ATS Client is seeking a hands-on Network Engineer to join a busy NOC in Midrand. In this role you will monitor, troubleshoot, and resolve real-time connectivity issues while collaborating with Tier 4 engineers to keep customers connected across enterprise networks.

You will work on 24/7 shifts, 4 days on / 2 off, on-site, with exposure to ISP and enterprise environments, using PRTG and standard ticketing systems to maintain network reliability.

Qualifications

• 2–3 years of experience in a Network Operations Centre (NOC)
• Hands-on experience supporting network infrastructure and escalated incidents
• Exposure to ISP, telecommunications, or enterprise network environments
• Experience working in a 24/7 operational or shift-based environment
• Must have strong troubleshooting and logical problem-solving abilities
• Familiarity with network monitoring tools (PRTG or similar) and ticketing systems

Responsibilities

• Monitor Field Team escalation channels, provide technical assistance, and collaborate with Tier 4 engineers on advanced troubleshooting.
• Provide APEX system support by resolving tickets raised by Customer Experience teams and addressing NOC escalation issues related to customer connectivity.
• Proactively monitor network nodes for low capacity and high client saturation, triggering alerts and corrective actions where required.
• Utilize PRTG monitoring tools to identify recurring sector issues, track problematic connections, and monitor ping, traffic, and uptime performance.
• Perform logical fault analysis to diagnose network issues and optimize overall network reliability and performance.
• Execute all instructions and operational directives issued by the NOC Manager to meet real-time business requirements.

Skills

Troubleshooting

TCP/IP

Routing

Switching

Network performance analysis

Ticketing systems

Education

National Diploma or Degree in Information Technology, Networking, Computer Science

CCNA certification advantageous

Tools

PRTG

Job description

ATS Client is seeking a hands-on Network Engineer to join a busy NOC in Midrand. In this role you will monitor, troubleshoot, and resolve real-time connectivity issues while collaborating with Tier 4 engineers to keep customers connected across enterprise networks.

You will work on 24/7 shifts, 4 days on / 2 off, on-site, with exposure to ISP and enterprise environments, using PRTG and standard ticketing systems to maintain network reliability.