Senior IT Helpdesk Technician

Placements24; Pretoria; On-site; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Growth opportunities

Comprehensive benefits

Job summary

Placements24 is seeking a Senior IT Helpdesk Technician in Pretoria to provide advanced end-user support for hardware, software and network issues. You will escalate complex problems, maintain IT infrastructure, and help develop IT policies.

The role requires strong Windows and Active Directory experience, VPN knowledge, and leadership potential to mentor junior staff. A stable, growing financial services environment offers growth opportunities in Gauteng.

Qualifications

• Bachelor's degree in IT/CS or related field or equivalent experience.
• CompTIA A+/Network+ and MCSA certifications desirable.
• Strong Windows OS, Office Suite and Active Directory knowledge.
• Experience with TCP/IP, DNS, DHCP, VPN.
• Experience mentoring junior staff is advantageous.

Responsibilities

• Provide advanced technical support to end-users for complex hardware, software, and network issues.
• Escalate unresolved issues to IT teams or vendors as needed.
• Install, configure, and maintain workstations, printers, and peripherals.
• Manage user accounts, permissions, and access in Active Directory and related systems.
• Perform regular system maintenance, updates, and security patches.
• Develop and maintain IT documentation including knowledge bases and guides.
• Mentor junior IT helpdesk technicians and provide training.
• Assist in deployment and management of new IT hardware and software.
• Monitor system performance and address potential issues proactively.
• Ensure adherence to IT policies and security standards.

Skills

Windows OS

Active Directory

TCP/IP/DNS/DHCP

VPN technologies

Mobile device management

Hardware troubleshooting

IT ticketing systems

Remote support tools

Mentoring junior staff

Problem-solving

Education

Bachelor's degree in IT/Computer Science or related field

CompTIA A+

CompTIA Network+

MCSA

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client, a reputable financial services institution based in Pretoria , Gauteng , is seeking an experienced Senior IT Helpdesk Technician to join their dynamic IT department. This critical role involves providing advanced technical support and maintaining the integrity of the company's IT infrastructure. You will be responsible for handling escalated technical issues, mentoring junior technicians, and contributing to the development of IT policies and procedures. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality IT support. This is an excellent opportunity to advance your career in a stable and growing industry within Gauteng , contributing to the operational efficiency of a key financial player in Pretoria .

Key Responsibilities

• Provide advanced technical support to end-users, resolving complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate IT teams or third-party vendors.
• Install, configure, and maintain workstations, printers, and other peripherals.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Perform regular system maintenance, updates, and patches to ensure security and performance.
• Develop and maintain IT documentation, including knowledge base articles and support guides.
• Mentor and guide junior IT helpdesk technicians, providing training and support.
• Assist in the deployment and management of new IT hardware and software.
• Monitor system performance and troubleshoot potential issues proactively.
• Ensure compliance with IT policies, security standards, and regulatory requirements.

Requirements

• Proven experience as a Senior IT Helpdesk Technician, IT Support Specialist, or similar role.
• In-depth knowledge of Windows operating systems, Microsoft Office Suite, and Active Directory.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP) and VPN technologies.
• Familiarity with mobile device management and security protocols.
• Strong understanding of hardware components and troubleshooting techniques.
• Excellent problem-solving, analytical, and diagnostic skills.
• Effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with IT ticketing systems and remote support tools.
• Relevant IT certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
• Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
• Leadership potential or experience in mentoring junior staff.

Benefits

• Competitive salary package commensurate with experience and qualifications.
• Opportunities for professional development and advanced IT certifications.
• Work within a stable and reputable financial services organization.
• Contribute to critical IT operations in Pretoria .
• Collaborative team environment with opportunities for growth.
• Comprehensive benefits package.