IT Helpdesk Support Analyst

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development and certs

Collaborative IT department

Overtime pay

Dynamic work environment

Job summary

Placements24 is seeking a competent IT Helpdesk Support Analyst in Nelspruit to provide first-level technical assistance for computer systems, software, and hardware. You will guide users through troubleshooting steps and ensure smooth operation of IT infrastructure for employees.

The role requires strong problem-solving, good communication, and experience with Windows OS and Office Suite, with CompTIA A+ or equivalent certifications considered an advantage.

Qualifications

• Proven experience as a Helpdesk Analyst or similar role.
• Strong knowledge of hardware, software, and network protocols.
• Experience with Microsoft Windows operating systems and Microsoft Office Suite.
• Excellent problem-solving and troubleshooting skills.
• Good communication and customer service skills.
• Relevant IT certifications (e.g., CompTIA A+) are desirable.

Responsibilities

• Provide first-level IT support and troubleshoot hardware, software, and network issues.
• Respond to helpdesk tickets and user requests in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software issues.
• Escalate unresolved issues to the appropriate specialist team.
• Maintain accurate records of hardware and software inventory.

Skills

Helpdesk experience

Troubleshooting

Customer service

Problem solving

Education

CompTIA A+ certification

Tools

Microsoft Windows

Microsoft Office

Job description

About the Role

Our client is looking for a competent IT Helpdesk Support Analyst to provide technical assistance and support related to computer systems, software, and hardware in Nelspruit . This role involves responding to queries, running diagnostic programs, and guiding users through problem-solving processes. You will be a key player in ensuring the smooth operation of the IT infrastructure for employees. Join a progressive company in Nelspruit where your technical skills will be valued and contribute to operational efficiency.

Key Responsibilities

• Provide first-level IT support and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets and user requests in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Escalate unresolved issues to the appropriate specialist team.
• Maintain accurate records of hardware and software inventory.

Requirements

• Proven experience as a Helpdesk Analyst or similar role.
• Strong knowledge of computer hardware, software, and network protocols.
• Experience with Microsoft Windows operating systems and Microsoft Office Suite.
• Excellent problem-solving and troubleshooting skills.
• Good communication and customer service skills.
• Relevant IT certifications (e.g., CompTIA A+) are highly desirable.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and certifications.
• A collaborative and supportive IT department.
• Work within a dynamic business environment in Nelspruit .
• Potential for overtime pay.