IT Helpdesk Analyst

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Medical aid

Provident fund

IT certifications

Professional environment

Job summary

Placements24 is seeking an IT Helpdesk Analyst in Pretoria to provide first-line technical support, resolving hardware, software, and network issues to keep daily operations running smoothly.

Work in a hybrid model, balancing remote work with on-site collaboration for critical tasks. The ideal candidate has 1-2 years in IT support, familiarity with Windows and macOS, basic networking, and strong customer-service skills to assist employees across the organisation.

Qualifications

• 1-2 years of IT support or helpdesk experience.
• Knowledge of Windows and macOS operating systems.
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with Microsoft Office Suite.

Responsibilities

• Respond to and resolve IT support requests from employees via phone, email, or helpdesk system.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Provide support for company-issued mobile devices and related applications.
• Document all support activities and resolutions in the IT ticketing system.
• Assist in the creation and maintenance of IT documentation and user guides.
• Collaborate with senior IT staff on troubleshooting complex issues and system upgrades.

Skills

Customer service

Communication

Job description

About the Role

Our client is seeking an enthusiastic and capable IT Helpdesk Analyst to join their IT department in Pretoria . This role involves providing first-level technical support to employees, resolving hardware, software, and network issues to ensure seamless daily operations. You will work in a hybrid model, balancing remote work with essential on-site presence for critical tasks and team collaboration. This is an excellent opportunity to contribute to a stable IT infrastructure and support a dedicated team in the administrative capital of South Africa.

Key Responsibilities

• Respond to and resolve IT support requests from employees via phone, email, or helpdesk system.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Provide support for company-issued mobile devices and related applications.
• Document all support activities and resolutions in the IT ticketing system.
• Assist in the creation and maintenance of IT documentation and user guides.
• Collaborate with senior IT staff on troubleshooting complex issues and system upgrades.

Requirements

• 1-2 years of experience in an IT support or helpdesk role.
• Knowledge of Windows and macOS operating systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with common office productivity software (e.g., Microsoft Office Suite).
• Strong customer service orientation and communication skills.
• Ability to work effectively in a hybrid environment in Pretoria .

Benefits

• Competitive starting salary and annual reviews.
• Hybrid work arrangement offering flexibility.
• Medical aid and provident fund contributions.
• Opportunities for IT certifications and training.
• Supportive IT team and a professional work environment in Pretoria .