Helpdesk Technician - Midrand

Placements24; Midrand; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Full remote work

Medical insurance

Pension plan

Annual leave

IT certifications

Remote tools

Team events

Career progression

Company laptop

Job summary

Placements24 in South Africa is looking for a skilled Helpdesk Technician to join our remote IT services team. You will provide timely support to internal users and external clients, troubleshoot hardware, software, and network issues, and maintain systems from a home office.

The role requires clear communication, proactive ticket handling, and the ability to explain technical details to non-technical users.

Qualifications

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools.
• Excellent problem-solving and diagnostic skills.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience working in a remote support role is highly desirable.
• Must have a reliable internet connection and a dedicated home office space.

Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Respond to helpdesk tickets and resolve issues in a timely and efficient manner.
• Install, configure, and maintain computer systems, software, and peripherals.
• Diagnose and resolve network connectivity problems.
• Assist users with password resets and account management.
• Document troubleshooting steps and solutions in the knowledge base.
• Perform regular system updates and maintenance.
• Escalate complex issues to senior IT staff when necessary.
• Provide remote training to users on new software or systems.
• Contribute to the improvement of IT support processes and procedures.

Skills

Helpdesk experience

Hardware knowledge

Windows/macOS

Network troubleshooting

Remote tools

Communication skills

Certifications

Remote work experience

Education

CompTIA A+

CompTIA Network+

Tools

Remote support tools

Job description

About the Role

Our client, a rapidly expanding IT services firm, is seeking a skilled Helpdesk Technician to join their team remotely. This position is critical for providing timely and effective technical support to our internal users and external clients. You will be responsible for troubleshooting hardware, software, and network issues, ensuring minimal disruption to operations. The successful candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for technology. This is an excellent opportunity for an IT professional to work from the comfort of their home office and contribute to a forward-thinking company that values innovation and employee well-being. The role requires a proactive individual who can manage their workload efficiently and communicate technical information clearly to users of varying technical expertise. We are committed to fostering a supportive remote work environment for our team members across Midrand and beyond.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.


• Respond to helpdesk tickets and resolve issues in a timely and efficient manner.


• Install, configure, and maintain computer systems, software, and peripherals.


• Diagnose and resolve network connectivity problems.


• Assist users with password resets and account management.


• Document troubleshooting steps and solutions in the knowledge base.


• Perform regular system updates and maintenance.


• Escalate complex issues to senior IT staff when necessary.


• Provide remote training to users on new software or systems.


• Contribute to the improvement of IT support processes and procedures.

Requirements

• Proven experience as a Helpdesk Technician or similar IT support role.


• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.


• Experience with network troubleshooting (TCP/IP, DNS, DHCP).


• Familiarity with remote support tools.


• Excellent problem-solving and diagnostic skills.


• Strong verbal and written communication skills.


• Ability to explain technical concepts to non-technical users.


• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.


• Experience working in a remote support role is highly desirable.


• Must have a reliable internet connection and a dedicated home office space.

Benefits

• Competitive salary.


• Full remote work flexibility.


• Comprehensive medical insurance.


• Pension scheme.


• Annual leave and public holidays.


• Opportunities for IT certifications and training.


• Access to modern remote working tools.


• Team collaboration and virtual social events.


• Career progression path within the IT department.


• Company-provided laptop and necessary software.