Hotel Operations Director

Placements24; Stellenbosch; On-site; ZAR 1,800,000 - 2,500,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Accommodation allowance

Dining allowance

Executive bonus

Job summary

Placements24 is seeking a seasoned Hotel Operations Director to oversee the entire operational framework of a prestigious Stellenbosch property. You will drive guest satisfaction, align departments, and uphold the highest standards of service and financial discipline.

The role requires extensive senior hotel management experience, strong leadership, and a proven track record in strategic planning and budget oversight within a luxury hospitality context.

Qualifications

• 7+ years of experience in senior hotel management or operations roles.
• Proven leadership and financial management experience.
• In-depth knowledge of hotel operations and industry best practices.
• Strong strategic planning and decision-making abilities.

Responsibilities

• Direct and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Develop and implement operational strategies to enhance guest satisfaction and efficiency.
• Oversee budgeting, financial performance, and cost control measures across all departments.
• Ensure compliance with local regulations, health, safety, and sanitation standards.
• Lead, motivate, and develop a high-performing team of department heads and staff.

Skills

Leadership

Strategic planning

Financial management

Communication

Job description

About the Role

Our client is seeking a seasoned and strategic Hotel Operations Director to oversee the entire operational framework of their esteemed establishment in Stellenbosch. You will be responsible for managing all departments, ensuring seamless integration, optimal efficiency, and the delivery of exceptional guest experiences. This senior leadership role requires a comprehensive understanding of hotel management, strong financial oversight, and a commitment to upholding the highest standards of service and operational excellence. Your leadership will be instrumental in driving the hotel's success and reputation.

Key Responsibilities

• Direct and manage all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Oversee budgeting, financial performance, and cost control measures across all departments.
• Ensure compliance with all local regulations, health, safety, and sanitation standards.
• Lead, motivate, and develop a high-performing team of department heads and staff.

Requirements

• Extensive experience (7+ years) in senior hotel management or operations roles.
• Proven track record of successful operational leadership and financial management.
• In-depth knowledge of all hotel operational areas and industry best practices.
• Strong strategic planning, problem-solving, and decision-making abilities.
• Excellent leadership, communication, and interpersonal skills, essential for managing a team in Stellenbosch.

Benefits

• Highly competitive executive salary and comprehensive bonus structure.
• Full suite of benefits, including medical aid and retirement fund.
• Generous accommodation and dining allowances.
• Significant opportunities for career advancement within a leading hospitality group.
• A prestigious work environment in the heart of the Winelands.