Front Office Supervisor

Placements24; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Staff accommodation assistance

Career development opportunities

Professional hospitality environment

Job summary

Placements24 seeks a proactive Front Office Supervisor to lead the reception team at a prestigious Cape Town hotel. You will oversee check-in/out, reservations, and guest inquiries, ensuring exceptional service and smooth operations for a memorable stay.

Ideal candidates bring strong organizational skills, a customer-focused approach, and experience with PMS and hotel standards. Weekend/holiday shifts are required in a busy hospitality environment.

Qualifications

• Proven experience as Front Office Supervisor or senior hotel reception role.
• Excellent customer service and interpersonal abilities.
• Strong organizational and multitasking capabilities.
• Familiarity with property management systems and reservation software.
• Knowledge of hotel operations and service standards.

Responsibilities

• Supervise daily front desk activities to ensure efficiency and high service standards.
• Manage guest reservations, room assignments, and check-in/check-out processes.
• Handle guest inquiries and concerns with professionalism and resolve issues promptly.
• Train and mentor new front desk agents with ongoing coaching.
• Maintain accurate guest account records and monitor hotel occupancy.
• Collaborate with other departments to coordinate guest services.

Skills

Customer service

Interpersonal skills

Organizational skills

PMS proficiency

Tools

PMS software

Job description

About the Role

Our client is seeking a proactive and customer-focused Front Office Supervisor to lead the reception team at a prestigious hotel in scenic Cape Town . This role is critical in creating the first impression for guests, ensuring seamless check-in and check-out experiences, and managing guest inquiries with efficiency and warmth. You will supervise front desk staff, handle reservations, manage guest accounts, and contribute to a positive and memorable stay for all visitors. This position demands excellent organizational skills, a passion for service excellence, and the ability to maintain composure in a busy, customer-facing environment, contributing to the hotel's reputation for outstanding hospitality.

Key Responsibilities

• Supervise the daily activities of the front desk team, ensuring efficient operations and high service standards.


• Manage guest reservations, room assignments, and check-in/check-out processes accurately and promptly.


• Handle guest inquiries, requests, and concerns with professionalism, resolving issues effectively to ensure guest satisfaction.


• Train and mentor new front desk agents, providing ongoing coaching to enhance their performance and service skills.


• Maintain accurate records of guest accounts, payments, and hotel occupancy levels.


• Collaborate with other hotel departments to ensure smooth coordination of services and guest needs.

Requirements

• Proven experience as a Front Office Supervisor or a senior role within hotel reception.


• Excellent customer service and interpersonal skills, with a friendly and approachable demeanor.


• Strong organizational and multitasking abilities, capable of managing a busy front desk.


• Proficiency in property management systems (PMS) and reservation software.


• Knowledge of hotel operations and service standards.


• Ability to work flexible hours, including weekends and public holidays.

Benefits

• Competitive annual salary commensurate with experience.


• Comprehensive benefits package including medical aid.


• Staff accommodation assistance may be available.


• Training and development opportunities to advance your career in hotel management.


• A vibrant and professional working environment in a world-renowned tourist destination.