Hotel Operations Supervisor - On-Site

Placements24; Rustenburg; On-site; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Employee discounts

Career growth

Training programs

Job summary

Placements24 is seeking an experienced Hotel Operations Supervisor to oversee day-to-day activities at a premier Rustenburg property. You will lead front desk, housekeeping, and F&B teams to deliver seamless service and operational excellence.

The role requires strong leadership, guest-focus, and the ability to manage occupancy, check-ins/outs, and enforce standards while coaching staff and resolving issues to maintain the hotel’s reputation.

Qualifications

• Previous supervisory experience in hotel operations.
• Strong knowledge of hotel management software and procedures.
• Excellent leadership and communication skills.
• Ability to work flexible hours including nights, weekends, and holidays.
• Commitment to outstanding customer service.
• Proficiency in operational problem-solving and decision-making.

Responsibilities

• Supervise front desk, housekeeping, and F&B staff to ensure seamless operations.
• Provide prompt, professional, courteous guest service at all times.
• Monitor occupancy, manage room inventory, and oversee check-in/check-out procedures.
• Enforce hotel policies and procedures to maintain high standards of service and safety.
• Train, schedule, and manage staff performance, providing feedback.
• Handle guest complaints and resolve issues promptly and effectively.

Skills

Supervisory experience

Hotel management software

Leadership

Communication skills

Flexible hours

Customer service

Problem-solving

Tools

PMS software

Job description

About the Role

Our client is looking for an experienced and dynamic Hotel Operations Supervisor to oversee the day-to-day operations of their esteemed property in Rustenburg . This role is critical in ensuring exceptional guest experiences through efficient management of front desk, housekeeping, and food and beverage services. You will lead a team of hospitality professionals, driving service standards and operational excellence. The ideal candidate thrives in a fast-paced, guest-focused environment and possesses strong leadership skills to motivate their team and resolve operational challenges effectively, contributing to the overall success and reputation of the hotel.

Key Responsibilities

• Supervise and coordinate the activities of front desk, housekeeping, and F&B staff to ensure seamless operations.


• Ensure all guests receive prompt, professional, and courteous service at all times.


• Monitor hotel occupancy, manage room inventory, and oversee check-in/check-out procedures.


• Implement and enforce hotel policies and procedures to maintain high standards of service and safety.


• Train, schedule, and manage staff performance, providing constructive feedback and fostering a positive work environment.


• Handle guest complaints and resolve issues promptly and effectively to ensure guest satisfaction.

Requirements

• Previous supervisory experience in hotel operations or a related hospitality field.


• Strong understanding of hotel management software and operational procedures.


• Excellent leadership, communication, and interpersonal skills.


• Ability to work flexible hours, including nights, weekends, and holidays.


• Demonstrated commitment to providing outstanding customer service.


• Proficiency in operational problem-solving and decision-making.

Benefits

• Competitive salary package.


• Comprehensive health and retirement benefits.


• Employee discounts on hotel stays and services.


• Opportunities for career growth within a reputable hotel chain.


• On-site training and development programs.