Front Office Manager

Placements24; Cape Town; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Health benefits

Professional development opportunities

Accommodation assistance

Job summary

Placements24 is seeking an experienced Front Office Manager for a prestigious Cape Town establishment. You will lead the guest reception team, manage check-in/check-out processes, handle guest inquiries and complaints, and drive strategies to maximise occupancy and revenue.

The role requires strong leadership, excellent communication, and proficiency with PMS and reservation software. A commitment to service excellence and flexibility to work weekends and public holidays is essential.

Qualifications

• Minimum 4 years in front office operations, with at least 2 years in a supervisory or managerial role.
• Proven leadership and team-building abilities.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Supervise and train front office staff following service standards and hotel policies.
• Oversee daily operations: reservations, check-ins/check-outs, guest services.
• Respond to inquiries and resolve complaints to ensure guest satisfaction.
• Develop strategies to maximise room revenue and occupancy.
• Maintain lobby and front desk presentation and cleanliness.
• Keep accurate records of guest information and payments.

Skills

Front office management

Leadership

Communication

Problem solving

Tools

PMS

Reservation software

Job description

About the Role

Our client is seeking an experienced and customer-focused Front Office Manager to lead the guest reception operations at their prestigious establishment in Cape Town. This role is critical in creating the first and last impression for guests, ensuring a welcoming, efficient, and professional experience. You will manage the front desk team, oversee check-in/check-out processes, handle guest inquiries and complaints, and implement strategies to enhance guest satisfaction and loyalty. The successful candidate will embody a commitment to service excellence and possess strong leadership capabilities to guide their team in delivering unparalleled hospitality.

Key Responsibilities

• Supervise and train front office staff, ensuring adherence to service standards and hotel policies.
• Manage daily front office operations, including room reservations, check-ins, check-outs, and guest services.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
• Develop and implement strategies to maximize room revenue and occupancy rates.
• Ensure the cleanliness and presentation of the lobby and front desk area.
• Maintain accurate records of guest information, payments, and other relevant data.

Requirements

• Minimum 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Demonstrated leadership and team-building skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with property management systems (PMS) and reservation software.
• A strong understanding of hotel operations and customer service principles.
• Ability to work flexible hours, including weekends and public holidays.

Benefits

• Competitive annual salary with performance bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and advancement within the hospitality industry.
• Employee accommodation assistance and discounts on hotel services.
• A dynamic and rewarding work environment in a beautiful city.