Hotel Operations Manager

Placements24; Pretoria; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Pension plan

Paid time off

Employee discounts

Career growth

Job summary

Placements24 is seeking a seasoned Hotel Operations Manager to lead the daily operations of a Pretoria hotel. You will oversee front office, housekeeping, F&B, and maintenance to ensure seamless service and guest satisfaction. The role emphasizes budgeting, service standards, and staff development to drive efficiency and profitability.

The ideal candidate brings strategic vision, strong leadership, and a proven track record in hospitality management.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 5 years in hotel management with at least 2 years in a senior operational role.
• Strong leadership, decision-making, and problem-solving skills.
• In-depth knowledge of hotel operations, budgeting and revenue management.
• Excellent communication and interpersonal skills with guests and staff at all levels.

Responsibilities

• Oversee daily operations across all hotel departments to ensure exceptional guest service and operational efficiency.
• Develop and implement strategic plans to achieve departmental goals and enhance profitability.
• Manage departmental budgets, controlling costs and optimizing revenue streams.
• Ensure compliance with health, safety, and licensing regulations.
• Recruit, train, and motivate hotel staff to maintain high standards of performance and morale.
• Conduct regular performance reviews and implement staff development programs.

Skills

Leadership

Budgeting

Revenue management

Staff development

Communication

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

About the Role

Our client is seeking a seasoned Hotel Operations Manager to lead and optimize the daily operations of their esteemed hotel in Pretoria. This pivotal role involves overseeing all departments, including front office, housekeeping, food and beverage, and maintenance, to ensure seamless service delivery and guest satisfaction. You will be responsible for driving operational efficiency, managing budgets, implementing service standards, and fostering a positive work environment for the staff. The ideal candidate is a strategic thinker with a strong background in hotel management and a passion for excellence in hospitality.

Key Responsibilities

• Oversee daily operations across all hotel departments to ensure exceptional guest service and operational efficiency.
• Develop and implement strategic plans to achieve departmental goals and enhance profitability.
• Manage departmental budgets, controlling costs and optimizing revenue streams.
• Ensure compliance with all health, safety, and licensing regulations.
• Recruit, train, and motivate hotel staff to maintain high standards of performance and morale.
• Conduct regular performance reviews and implement staff development programs.

Requirements

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in hotel management, with at least 2 years in a senior operational role.
• Strong leadership, decision-making, and problem-solving skills.
• In-depth knowledge of hotel operations, budgeting, and revenue management.
• Excellent communication and interpersonal skills, with the ability to engage with guests and staff at all levels.
• Proficiency in hotel management software and standard business applications.

Benefits

• Attractive annual salary with performance-based bonuses.
• Comprehensive health, retirement, and insurance benefits.
• Paid time off and holiday leave.
• Employee discounts on hotel services and accommodation.
• Professional development opportunities and career growth pathways within the organization.