Hybrid Hotel Operations Manager

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Hybrid work

Housing allowance

Facilities access

Career advancement

Job summary

Placements24 in Cape Town is seeking a Hotel Operations Manager to oversee the day-to-day running of a luxury hotel. You will lead multiple departments, ensure service excellence, and drive profitability.

The role requires at least 4 years in hotel operations, proven leadership of large teams, and strong knowledge of revenue management and budgeting. A hospitality qualification is advantageous, with a hybrid work model and access to hotel facilities.

Qualifications

• Minimum 4 years in hotel operations.
• Experience leading large teams and departments.
• Knowledge of revenue management and budgeting.
• Proficiency with hotel management software.

Responsibilities

• Manage and coordinate all hotel departments.
• Ensure highest guest service standards.
• Oversee staff scheduling, training, performance management.
• Manage budgets and implement strategies to maximise revenue.
• Ensure compliance with health, safety, and licensing regulations.
• Liaise with external vendors and service providers.

Skills

Leadership

Staff scheduling

Budgeting

Revenue management

Problem solving

Hotel management software

Office applications

Education

Hospitality management qualification

Tools

Opera PMS

Job description

About the Role

Our client is seeking a results-oriented Hotel Operations Manager to oversee the day-to-day running of their esteemed establishment in Cape Town . This role offers a hybrid work model, blending on-site leadership with flexible remote work capabilities. You will be responsible for ensuring seamless operations across all departments, maintaining exceptional service standards, and driving profitability. This is a critical position that requires a strong leader with a deep understanding of hotel management, a keen eye for detail, and the ability to motivate a diverse team to achieve operational excellence, contributing significantly to the guest experience and the financial success of the property.

Key Responsibilities

• Manage and coordinate all hotel departments, including front office, housekeeping, food and beverage, and maintenance.
• Ensure the highest standards of guest service are consistently delivered, addressing any issues promptly.
• Oversee staff scheduling, training, performance management, and development.
• Manage budgets, control costs, and implement strategies to maximize revenue and profitability.
• Ensure compliance with health, safety, and licensing regulations.
• Liaise with external vendors and service providers to maintain operational efficiency.

Requirements

• Minimum of 4 years of experience in hotel management, with a strong background in operations.
• Demonstrated leadership abilities and experience managing large teams.
• Excellent understanding of hotel operations, revenue management, and budgeting principles.
• Strong problem-solving and decision-making skills.
• Proficiency in hotel management software and standard office applications.
• A relevant qualification in Hospitality Management or a related field is advantageous.

Benefits

• Competitive salary package and performance bonuses.
• Hybrid work arrangement offering flexibility.
• Accommodation or housing allowance may be provided.
• Access to hotel facilities and discounts.
• Opportunities for career advancement within the group.