Hotel Operations Supervisor

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

On-the-job training

Staff accommodation

Coastal location Richards Bay

Job summary

Placements24 in Richards Bay is seeking a Hotel Operations Supervisor to oversee front desk, housekeeping and guest services, supporting the Hotel Manager in daily operations. You will lead operational teams, ensure service standards are met, manage staff schedules and training, and address guest inquiries with professionalism to deliver a seamless guest experience.

If you are a customer-focused leader who thrives under pressure, this role offers a clear path for career progression in a vibrant

Qualifications

• Previous supervisory experience in hotel operations, especially front desk or housekeeping.
• Strong knowledge of hotel management software and procedures.
• Excellent problem-solving, decision-making, and communication skills.
• Customer-focused with passion for outstanding service.
• Willingness to work weekends and holidays.

Responsibilities

• Supervise daily hotel operations across departments according to standards.
• Assist in staff scheduling, training, and performance evaluations.
• Address guest inquiries, complaints, and requests promptly.
• Inspect facilities to ensure cleanliness, safety, and maintenance.
• Collaborate with departments to ensure seamless guest experience.
• Support Manager in implementing operational strategies.

Skills

Staff supervision

Front office operations

Housekeeping operations

Customer service excellence

Communication skills

Problem solving

Ability to work under pressure

Tools

Hotel management software

Job description

About the Role

Our client is seeking a dedicated and proactive Hotel Operations Supervisor to join their team in Richards Bay . This role is crucial in ensuring the smooth and efficient day-to-day running of hotel operations, including front desk, housekeeping, and guest services. You will support the Hotel Manager in leading the operational teams, maintaining high standards of service, and addressing guest needs promptly. This is an excellent opportunity for an individual looking to advance their career in hotel management within a vibrant coastal city.

Key Responsibilities

• Supervise daily operations of key hotel departments, ensuring adherence to service standards and operational procedures.
• Assist in managing staff schedules, training, and performance evaluations for operational teams.
• Handle guest inquiries, complaints, and requests efficiently and professionally.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and maintenance standards are met.
• Collaborate with other departments to ensure a seamless guest experience.
• Support the Hotel Manager in implementing operational strategies and initiatives.

Requirements

• Previous experience in a supervisory role within hotel operations, preferably in front office or housekeeping.
• Strong understanding of hotel management software and operational procedures.
• Excellent problem-solving, decision-making, and communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously in Richards Bay .
• A customer-focused attitude with a passion for delivering outstanding service.
• Flexibility to work shifts, including weekends and public holidays.

Benefits

• Competitive salary and potential for overtime pay.
• Access to medical aid and retirement fund contributions.
• On-the-job training and opportunities for career progression.
• Staff accommodation may be provided if required.
• Enjoy working in the scenic coastal environment of Richards Bay .