Hotel Operations Supervisor - Centurion

Placements24; Centurion; Ibrido; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement savings plan

Paid time off

Holiday leave

Hybrid work arrangement

Opportunities for growth

Descrizione del lavoro

Placements24 in Centurion is seeking a proactive Hotel Operations Supervisor to support the management team in delivering outstanding guest service and efficient daily operations across front desk, housekeeping and F&B.

You will supervise staff, train new hires, handle guest inquiries, and collaborate with department heads to uphold standards. This hybrid role combines on-site oversight with coordinated remote planning.

Competenze

• Experience in a supervisory or management role within hospitality.
• Strong knowledge of hotel operations including front desk, housekeeping and F&B.
• Proven leadership, communication and organisational abilities.
• Ability to work under pressure and manage multiple priorities.

Mansioni

• Supervise and coordinate activities of front desk, housekeeping, and F&B staff.
• Ensure adherence to hotel policies, procedures and service standards.
• Assist in training and onboarding new staff members.
• Handle guest inquiries, feedback and complaints, with prompt resolutions.
• Conduct regular inspections of guest rooms and public areas to maintain standards.
• Support Hotel Manager in implementing operational improvements and managing budgets.

Conoscenze

Leadership

Communication

Organizational skills

Strumenti

Hotel management systems

Descrizione del lavoro

About the Role

Our client is seeking a dedicated and proactive Hotel Operations Supervisor to support the management team at their modern hotel in Centurion . This role is crucial for ensuring the smooth day-to-day running of hotel operations, focusing on service delivery, staff supervision, and maintaining high standards of quality across various departments. You will work closely with department heads to oversee guest satisfaction, operational efficiency, and staff performance, contributing to a positive guest experience and a productive work environment. This position offers a blend of on-site supervision and remote coordination, adapting to evolving operational needs.

Key Responsibilities

• Supervise and coordinate the activities of front desk, housekeeping, and F&B service staff.
• Ensure adherence to hotel policies, procedures, and service standards across all operational areas.
• Assist in training and onboarding new staff members, fostering a culture of excellence and teamwork.
• Handle guest inquiries, feedback, and complaints, ensuring prompt and satisfactory resolutions.
• Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and presentation.
• Support the Hotel Manager in implementing operational improvements and managing departmental budgets.

Requirements

• Previous experience in a supervisory or management role within the hospitality industry.
• Strong knowledge of hotel operations, including front desk, housekeeping, and F&B services.
• Excellent leadership, communication, and organizational skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Familiarity with hotel management systems and operational software.
• A commitment to providing outstanding guest service.

Benefits

• Competitive salary package with regular reviews.
• Hybrid work arrangement offering flexibility.
• Health insurance and retirement savings plan.
• Paid time off and holiday leave.
• Opportunities for professional growth and development within the hotel group.