Senior Hospitality Operations Manager

Placements24; Midrand; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Performance-based bonuses

Hybrid work arrangement

Job summary

Placements24 seeks a Senior Hospitality Operations Manager for a leading hospitality group in Midrand, Gauteng. You will oversee multiple venues, optimize guest experiences, and lead cross-functional teams to deliver premium service.

You will manage budgets, monitor KPI performance, and implement service standards across food & beverage, accommodation, and events to drive growth and ensure health and safety compliance.

Qualifications

• Minimum 8 years of progressive hospitality management experience, including 3 years in senior leadership.
• Bachelor’s degree preferred in Hospitality Management, Business Administration, or related field.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Excellent leadership and interpersonal skills, with ability to motivate teams.

Responsibilities

• Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
• Oversee daily operations across multiple hospitality departments (F&B, accommodation, events).
• Mentor department heads and frontline staff to maintain a high-performance culture.
• Monitor budgets, analyze financial performance, and identify cost-saving opportunities without compromising service quality.
• Ensure compliance with health, safety, and hygiene regulations.
• Lead the implementation of new service standards and procedures.
• Collaborate with marketing and sales to drive business growth and strengthen brand.

Skills

Leadership

Strategic thinking

Problem-solving

Communication

Team development

PMS proficiency

Financial acumen

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS software

Job description

About the Role

Our client, a leading hospitality group, is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to oversee and optimize operations across multiple venues in the vibrant Midrand, Gauteng region. This is a pivotal role for an individual passionate about delivering exceptional guest experiences and driving operational excellence. The ideal candidate will possess a strategic mindset, strong leadership qualities, and a proven track record in managing diverse hospitality functions. This position offers a unique opportunity to shape the future of guest services within a reputable organization, with a focus on both strategic development and hands-on management. You will be instrumental in fostering a culture of quality, efficiency, and guest satisfaction, ensuring our client remains at the forefront of the industry.

Key Responsibilities

• Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
• Oversee daily operations of various hospitality departments, including food and beverage, accommodation, and events.
• Manage and mentor a team of department heads and frontline staff, fostering a positive and productive work environment.
• Monitor financial performance, manage budgets, and identify cost-saving opportunities without compromising service quality.
• Ensure compliance with all health, safety, and hygiene regulations.
• Lead the implementation of new service standards and operational procedures.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Collaborate with marketing and sales teams to drive business growth and enhance brand reputation.
• Handle guest feedback and resolve escalated complaints promptly and professionally.

Requirements

• Minimum of 8 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Demonstrated success in managing multi-faceted hospitality operations.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to motivate and develop teams.
• Proficiency in property management systems (PMS) and relevant software.
• A strategic thinker with strong problem-solving abilities.
• Passion for delivering outstanding customer service and operational excellence.
• Willingness to work flexible hours, including weekends and public holidays, as operational demands require.

Benefits

• Our client offers a competitive salary package, comprehensive medical aid and retirement fund contributions, performance-based bonuses, and opportunities for professional development and career advancement within a growing organization. Enjoy a stimulating work environment in the heart of Midrand, Gauteng, with the flexibility of a hybrid work arrangement, allowing for a balanced professional and personal life.